Seems like my Game Pass is broken

ViftieStuff · Dec 24, 2021

I use the PC Game Pass on a Win64. Every time I start it again, I am not logged in and the moment I am logging in, the problems already start. Whenever the App itself is loading, an own loading window opens and closes itself again and again until the loading process is finished (which also takes longer than usual). When I then get to start a game, the Xbox App opens another window stating that the cloud data can't be synchronised. Also, the game thinks that I have no internet connection (which I definetely have), so I can't even play some games even if they are in single player.

I already searched various forums about this problem a few months ago (when I first obtained the Game Pass) but nothing really worked. I purchased it again, alongside of installing the App again but the issues are still the same.

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Please try the following:

Step 1

- Type Troubleshoot in Windows search and press Enter

- If you can't see troubleshooters, click the Additional troubleshooters option on the right

- Here, find Windows update section

- Click Run the troubleshooter and wait till the process is finished.

Step 2

- Type Services in Windows search and hit Enter

- In the new Windows, scroll down till you find Background Intelligent Transfer Service (BITS)

- If the service is running, right-click and select Restart

- If not, right-click and select Start

- Do the same with Windows Update service.

Step 3

Press Win + REnter the following and hit Enter:

regsvr32 Qmgr.dll /s

Open the Run dialog again and run the following command:

regsvr32 Qmgrprxy.dll /s

Step 4

For this fix to work, you would have to find another Windows 10 machine of the same version (Home/Pro/Enterprise). If you have access to such a machine, do the following:

- Access another computerType regedit in Windows search and press Enter

- If User Account Control shows up, click YesNavigate to the following location:

HKEY_LOCAL_MACHINE\\System\\CurrentControlSet\\Services\\TrustedInstaller

- Right-click on the branch and select Export

- Choose the location, name the file trustedinstaller and click Save

- Transfer the file to your computer

- Once the file is on your desktop, double-click the trustedinstaller.reg to merge it with your own registry

- Restart the PC and try updating Windows again.

Step 5

If none of the above helps, you can repair your Windows installation without losing files or installed apps. Here's how to do it:

- Go to the official Microsoft website and download installation files

https://www.microsoft.com/en-us/software-downlo...(press Download tool now)

- Once downloaded, double-click the setup.exe

- Accept License and Terms, select Upgrade this PC now, and click Next

- After the necessary files are downloaded, choose Keep personal files and apps

- Click Install (make sure that all apps are closed and not running before doing this)

- Your PC will restart and installation finished

Darth FumbLeZ

Do you have the same issues with other games as well? Or tried a new controller (id try updating controller as well)

Vaiken-3D4C8AEC-1313

Broken, eh? My game seems to work fine.

JeremyMullins

war games map pass is broken. Halo 4 GOTY should all be recalled because of the map pass being broken

JUICE 5150

NAT is open. Wired network connection. FiOS. Seems to be a broken part of the game for me and has been for awhile. Almost like maybe they screwed up that feature to improve something else? Broken.

Seems like my Game Pass is broken