Security update

Hi folks,

Sorry to hear about the connection troubles. Let's see what we can do.

Looking into this error code, it does seem it is related to your profile.
Below are some solutions that should get this working.



Solution 1: Verify your Microsoft account security information

1. Go to Microsoft account. If you forgot your password or it doesn’t work, reset your password.)
   
2. Click Edit security info.
3. Verify your security information. For example, verify the Phone number, Alternate email address, and Security question information.
   
4. Sign out of your Microsoft account, and then sign in again.
5. Try to sign in to Xbox Live again.

Solution 2: Clear the system cache

1. Press the Guide button on your controller.
2. Go to settings and select System Settings.
3. Select Storage or Memory.
4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
   
5. Select Clear System Cache.
   
   Note Repeat this step three times.
6. When you are prompted to confirm storage device maintenance, select Yes.
   
7. Repeat steps 4-6 three times to fully clear the cache.

Solution 3: Move and then redownload your Xbox Live profile



Note If you want to use a USB flash drive or a USB hard drive to complete these steps, you must format the USB flash drive or USB hard drive for Xbox storage. (See
USB flash drive support for Xbox 360.)

1. Move your profile to a USB flash drive or USB hard drive. To do this, follow these steps:
   1. Plug the USB drive into your console.
   2. From the Dashboard, go to settings and select Storage.
   3. Select All Devices.
   4. Select Profiles, and then select your gamer profile.
   5. Select Move.
   6. Select the Memory Unit that you want to move your profile to.
      
      Note A Memory Unit can be a USB flash drive, a USB hard drive, or the Xbox 360 Hard Drive. Be sure that you move the profile to a USB flash drive or a USB hard drive.
      
   7. Remove the Memory Unit from your console.
2. Redownload your profile. For details, see Download, move, or delete your Xbox Live profile.
   

Let us know how that goes, or if you have anymore questions.

Hi, i have the exact same problem! its frustrating especially because i just want it to play my Xbox 360 games. I know Microsoft/Xbox want the Xbox 360 console to be more safer and efficient but i would like to bypass the security
proof and just play because at the end of the day its my risk i am taking but i have never been hacked before. so yeah please help someone, i really do not want to do the security proof
PLEASE HELP!

Oh my GT for my account is PsYcHoDeMoN98

Try pressing the guide button => settings => profile => account security.

There are 2 options here, password at sign-in and pass code. Try turning those off if they are on.

If that doesn't work try re downloading your profile. I believe this can occur if you move your profile to a new console.

If i were you i would retry the process, for me i had xbox call me and it worked perfectly find for me.