Security Settings/Lost Password

Goku For Smash · May 27, 2016

I redeemed a gift card to purchase a game, but it turns out my account is under teen security settings, and the password for the email of the parent account has been lost for some time. Is there any way to fix this?

:)

SAS ULTRASONIC · May 27, 2016

How can i accept the new condition if my dad dont remember the password of his windows live id ??

Can you try and reset your password by answering security questions on Lost password page?

xboxfelix · May 27, 2016

How to Troubleshoot profile-password errors

It is possible to restrict access to your Xbox LIVE profile from any console by making it necessary to use your Microsoft account password to sign into your profile.

You may encounter the following errors when you try making your password necessary for sign-in:

"Sorry, there was a problem requiring your password for sign-in on other consoles. Your password is still remembered for other consoles. Try again later, or try requiring password on sign-in from www.xbox.com. Visit xbox.com/security if you think someone else is accessing your account."

"Sorry, there was a problem requiring your password for sign-in on this console. Your password is still remembered on this console. Try again later, or try requiring password on sign-in from www.xbox.com. Visit xbox.com/security if you think someone else is accessing your account."

Solution: Set a password requirement on Xbox.com

1) Click My Account

2) Go to Settings & Preferences

3) Select Xbox 360 Profile Protection

4) Sign in using your Microsoft account (email and password associated with your Xbox LIVE account). You will see the number of consoles that don't require a sign-in password to access your Xbox LIVE profile.

5) Click Protect Profile. This will make it necessary to download your profile again using your Microsoft account before it can be used on any console. All previous copies of your profile will not work, and any changes or achievements that had not yet been saved to Xbox LIVE will be lost.

Important: If you feel that your password has been compromised, you can change your Microsoft account password by following these steps:

1) Sign into accounts.live.com using your Microsoft account.

2) Got to Account Information, and next to Password, click Change.

If you are unable to set a sign-in password on Xbox. com, you should check the Xbox LIVE service status.

If the Xbox LIVE service status is up and running, you should repeat the process later.

If the problem persists, contact Xbox Support.

KieranRea · Jun 3, 2016

Hello,

You will have to reset the password for the parent account if you want to change any information you will have to reset the password.

Password reset link -
account.live.com/ResetPassword.aspx

KieranRea

Hello,

You will have to reset the password for the parent account if you want to change any information you will have to reset the password.

Password reset link -
account.live.com/ResetPassword.aspx

ellerem

Hello,

XBOX has a way to retrieve lost passwords. Though depending on the security set it may email it to the email account. Not handy at times. At other times if you can answer some simple questions it can lead you through it.

support.xbox.com/.../lost-password-solution

Hopefully this helps.

XBF Leonzo G

Hello goboilers777,

Thank you for keeping us updated. The passkey is only for the Xbox. If the child knows the email address and password, the child will be able to change the family settings from a cell phone or computer. The best way to manage the security of the family settings
is to set up the passkey on the console as recommended above and
change the password of the adult account. If the child has access to the
security information of the account, the child will be able to reset the password. In the event of attempting to change the password, the Microsoft account will send a verification code to the security information of the account. As long as the child does
not have access to the security information, access to the password or access to the passkey; the child will not be able to change the family settings.

WPAK

Hi there,

just to be sure can you login to
http://account.microsoft.com with that account without any issues?

If so, be sure to check if all security settings are correct.

In case you can't sign in to that link then please try the steps mentioned here:

https://support.xbox.com/my-account/microsoft-account/lost-password-solution

Only for Xbox 360:

If this happens when on a Xbox 360 console, then be aware that passwords longer then 16 characters will not be working on the 360 console. If that is the case please change the password to a shorter one.

If two step verification is enabled you will require to set up a App password as mentioned here:

https://support.xbox.com/my-account/security/no-prompt-security-code

Let us know the results

SAS ULTRASONIC

Can you try and reset your password by answering security questions on Lost password page?

Security Settings/Lost Password