Security proof error

PediatricData81 · Jun 24, 2014

My xbox keeps asking me to update my security proofs. So, I went on to the site to update my proofs and update my cell number. Now, my xbox keeps asking me to verify that my old cell is still the correct phone number. When I say "I just updated this online"
then it does nothing and asks me to verify my old cell phone again. This is driving me insane. Please help. It's been like this for weeks.

:)

Nick Connors · Jun 24, 2014

Im getting this error 831188FE message???

Have you checked your security proofs? I got this error code back in May and it was due to an error with the security proofs.

MisterFizzle · Jun 24, 2014

Security proof error

Hey yourself,

Sorry to hear you're having issues with your security proofs.

For that particular error code you'll want to get in touch with our
Phone Support team. They'll be best equipped to look into your account with you and get things sorted out.

Please keep us posted on how everything goes.

TrippIE · Jun 24, 2014

so you went here to do it all correct?
account.live.com/summarypage.aspx if you did and your xbox was turned on this whole time just turn it off and then back on.

But if it keeps asking to update go back to the website and click on security and password, then verify yourself, and should be able to remove the old number and add yours into the account. Make sure it is set up to receive alerts by clicking on change alert
options.

Unkn0wn1 · Oct 31, 2018

Hello PediatricData81,

If you believe that you have updated your account information, but the changes have not reflected back to your Xbox console, you should delete your profile, clear your system cache and re-download your profile to it.

A. Delete your Xbox Live profile

Go to settings and select System.

Select Storage. If you don’t connect any external storage devices to your console, select
Hard Drive. If you do use external storage, instead select All Devices.

Select Profiles.

Select the profile that you want to delete.

Choose Delete Profile Only (Don't worry, none of your valuable content will be deleted)

B. Clear your System Cache

Go back to Storage

Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)

Select Clear System Cache.

When prompted to confirm storage device maintenance, select Yes.

C. Re-download your profile

Sign out of all account on the Xbox

Press the Guide button on the controller (the large “X” button in the center).

Select Download Profile.

Follow all of the on-screen prompts.

Hope this fixes your issue

If not, please feel free to post back.

Nick Connors

Have you checked your security proofs? I got this error code back in May and it was due to an error with the security proofs.

MisterFizzle

Hey yourself,

Sorry to hear you're having issues with your security proofs.

For that particular error code you'll want to get in touch with our
Phone Support team. They'll be best equipped to look into your account with you and get things sorted out.

Please keep us posted on how everything goes.

Unkn0wn1

Hello PediatricData81,

If you believe that you have updated your account information, but the changes have not reflected back to your Xbox console, you should delete your profile, clear your system cache and re-download your profile to it.

A. Delete your Xbox Live profile

Go to settings and select System.
Select Storage. If you don’t connect any external storage devices to your console, select
Hard Drive. If you do use external storage, instead select All Devices.
Select Profiles.
Select the profile that you want to delete.
Choose Delete Profile Only (Don't worry, none of your valuable content will be deleted)

B. Clear your System Cache

Go back to Storage
Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
Select Clear System Cache.
When prompted to confirm storage device maintenance, select Yes.

C. Re-download your profile

Sign out of all account on the Xbox
Press the Guide button on the controller (the large “X” button in the center).
Select Download Profile.
Follow all of the on-screen prompts.

Hope this fixes your issue

If not, please feel free to post back.

taidara

Greetings The RecfuL!

Microsoft are currently having difficulties with the following services: Xbox LIVE status - Service alert! Keep an eye on that page to have you up-to-date with the latest information
on any progress.

That said, let us try find you a solution for your profile.

*If you have the two-step verification turned on/enabled for your Microsoft account, then you need to Create a new app password under App passwords. You will then use this new generated app password to sign in or download
your profile instead of your Microsoft account password. Here's how!

*This information only covers if you have the two-step verification turned on/enabled.

Can you verify that you have updated the security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft
account. This information is crucial to ensure that your account is well protected and meets the security standars that Microsoft now provides.

When this information has been added and updated, we can now start focus on the next steps, delete your profile, clear system cache and finally, recover your profile from LIVE.

How to delete Xbox LIVE profile safely

Before you delete your profile, you have to know the username and password for your Microsoft account that is associated with your profile.

Go to Settings, and then select System.
Select Storage.
Select All Devices.
Select Gamer Profiles.
Select the gamertag that you want to delete.
Select Delete.
Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Clear Xbox system cache

Press the Guide button on your controller, go to Settings, and select System Settings.
Select Storage or Memory.
Highlight any storage device, and then press Y on your controller.
Select Clear System Cache.
Important: Clear your Xbox system cache 3 times in row.

Restart your console.

Download Xbox LIVE profile.

Press the Xbox Guide button on your controller (large X button in the center of your controller).
Select Download Profile.
Enter the Microsoft account associated with your Xbox LIVE gamertag.
Enter your Microsoft account password.

Post back and let us know if you were helped by this

Cpt Goshawk

same as me...it took an hour or so for me to get online, and now my MW3 wont fricking play its just a black screen. i can play black ops and other online games and we had no warning of this. security proof my nuts, roll on PS4.

Security proof error