Security Problems

Hi there! Please make sure that you are using the right parental account for your son's account. You can try to check if it's added by going to account.microsoft.com/family. Also, try to add your son's account to your console by using the parental account.

You can manage privacy settings using the parent by going to account.xbox.com/settings

You may also contact official xbox support to check the issue on their end.

If you think your account has been compromised, Contact Support to start an Unauthorized Access Claim.

The security Page is for what to do so you do not get hacked.

support.xbox.com/contact-us

Well he won't be asked again unless he doesn't have access to a possibly outdated security proof. He'd be out of luck and just have to pay for Xbox live for that month, not be able to use it, and just deal for the 30 days it takes to add or change that info.
Kinda like paying a months rent and not being allowed into your home cause they changed the locks and don't believe you're yourself.

Microsoft Accounts now require 'proof' data, to allow you to 'prove' who you are using 'Two-Factor Verification'. This is wise given that off-the-shelf hardware and easily found open source software can crack passwords in very little time (see

http://arstechnica.com/security/2012/12/25-gpu-cluster-cracks-every-standard-windows-password-in-6-hours/ ).



So, since Microsoft is security minded and protects your account data, they added proofs to secure your account. And, since Xbox LIVE accounts are built on top of Microsoft Account security, that applies to gamers like you and me. Proofs are:



1) A phone # (preferably a cell # to text you a message - very convenient when away from home)

2) An alternate email address (which can be used to send a password reset confirmation to)

3) A 'Trusted PC' (requires Windows Vista or later + the free Microsoft Windows Live Essentials app - very optional and won't work on a Mac or Linux boxen)

4) A Security Question and Secret Answer



If you don't have these filled in, you will be required to do to, so visiting
http://account.live.com/ and clicking on Edit security info is a good idea.

http://answers.microsoft.com/en-us/windowslive/forum/liveid-wlsecurity/two-factor-authentication-tfa-what-is-a-microsoft/79321863-cf01-44f3-a181-87f531c5129e

Hey silvervarnage18! There is no way around the 30 day waiting period as it is a security precaution. You will need to wait it out. Thanks!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

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