Security Info Replacement

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today buddy

You're going to receive extra information when the recovery process ends after this 30 days?, basically it's a link to reset your password

Once you do it, you need to sign again with the account on your Xbox

Hope it helps, if you have further questions feel free to ask
Greetings from another Microsoft user

Hello, Derrick. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

I am sorry for what happened. In this case, your only option is to fill the recovery form. In the article below you can get detailed information on how to fill the form:

https://support.microsoft.com/en-us/account-bil...

The Microsoft recovery form is available on:

https://account.live.com/acsr

If when you try to fill the recovery form you receive a message that your account does not exist anymore, unfortunately you will not be able to recover your account.

No Microsoft employee can help users recovering their accounts. They only instruct you on how to fill the recovery form. So that's the only available option for a hacked account.

If you talk to a Microsoft support advocate, he/she will tell you the same thing. They are not allowed and have no access to change anything on a user account. I hope you understand.

If you have any question, please let me know. And again, I'm really sorry about this.

And no you can't access the info in that's way as that is private info

That's the risk you take with prepaid cards you lose it you dont get a replacement

Unlike real creditcards they send you a replacement father then give you security info

I downloaded the app and it's saying the same thing in the app. Copied and pasted it below.

Your security info change is still pending

Your security info will be replaced after 30 days, on 1/5/2024. Until then, you won't be able to sign in to your account unless you can use your current security info or a trusted device.

Hey mate, you're much better off doing this through the PC, verifying the proofs through the console seems to never work. Follow the steps here:

support.xbox.com/.../add-security-contact-information

If you're still getting prompt about security information after doing the above then delete the profile from the console (profile only), clear the system cache, restart the console and re-download the profile.

Delete and re-download profile:
support.xbox.com/.../profile-move-delete

Clear system cache:
support.xbox.com/.../clear-system-cache