security info change loop

Discus and support security info change loop in XBoX on Consoles to solve the problem; So I updated my live account with a new number and now my xbox one won't sign me in. Its stuck in this confirmation loop. I tried a hard reset and I... Discussion in 'XBoX on Consoles' started by XersisZERO, Jan 3, 2015.

  1. XersisZERO
    XersisZERO Guest

    security info change loop


    So I updated my live account with a new number and now my xbox one won't sign me in. Its stuck in this confirmation loop. I tried a hard reset and I tried deleting and adding my account to my xbox. It didn't work. According to other posts I've read, the
    next step would be to change my password. I can't do that for 30 days because I updated my phone number.......so am I just unable to access my gamertag until then?

    I'm waiting for support to call me back as well...only 40 more minutes...

    :)
     
    XersisZERO, Jan 3, 2015
    #1
  2. straw hat Iuffy
    straw hat Iuffy Guest
    Request a security info change loop

    I changed some of my info on account.live.com , and now it won't let me log in to Xbox live. I have tried a hard reset, deleting and adding my acct again, and have waited for about three hours. does anyone else have this problem? Can anyone help?
     
    straw hat Iuffy, Jan 3, 2015
    #2
  3. NH LionHeart
    NH LionHeart Guest
    Stuck in security loop

    I lost my old security info details so i requested a new one which takes 30 days. In the meantime it says I can continue to use my account however whenever I try to sign in I get stuck in a loop with the message 'Did you request a security info change'?
    I click 'Yes this was me'. Then I click 'Next' to continue using my xbox one account, but it throws me back to the 'Did you request a security info change'? page. Getting really annoyed with it. Anybody got any tips on how I can get on my xbox?
     
    NH LionHeart, Jan 3, 2015
    #3
  4. XersisZERO
    XersisZERO Guest

    security info change loop

    well, since customer service hasn't called me back I did some digging. I kept getting a error 0x80a40002 which is supposedly a NAT error. I say supposedly because the only explanation I can find is through the community. So I checked my 360 and sure enough
    I signed into that just fine...what is going on?
     
    XersisZERO, Jan 3, 2015
    #4
  5. XersisZERO
    XersisZERO Guest
    customer service finally called. He said that he had a broken headset so I should try to call again....so yeah...it's up to you community, you're my only hope lol
     
    XersisZERO, Oct 31, 2018
    #5
  6. XersisZERO Win User

    security info change loop

    well, since customer service hasn't called me back I did some digging. I kept getting a error 0x80a40002 which is supposedly a NAT error. I say supposedly because the only explanation I can find is through the community. So I checked my 360 and sure enough
    I signed into that just fine...what is going on?
  7. XersisZERO Win User

    security info change loop

    customer service finally called. He said that he had a broken headset so I should try to call again....so yeah...it's up to you community, you're my only hope lol
  8. Belen T.C. Win User

    Security Info Change Still Pending login loop?

    Hello taintedbeef2,

    Good day! Thank you for posting in Microsoft Community.

    We are sorry to hear about the issue you’re experiencing when logging in to your account on Xbox and we appreciate you trying the troubleshooting steps ahead. Just to set your expectation, here at Microsoft Community forums, we only have limited tools and we don't have the option to access your account. But we will do our best to help you sort this out or provide the details to reach the right support to help you fix the issue.

    Please try the following steps to fix the issue:

    1. Sign in to your Microsoft account on the website and confirm that the changes are showing up.

    2. Submit the account recovery online form and then redownload your account on the Xbox Console.

    • Go to Recover your account (live.com) and fill out the form.
    • After submitting you will get an email within 24hours.
    • After receiving the email try downloading the account on your Xbox Console.
    If none of these step's work, you can contact Xbox Live Support so they can further assist you and help you fix the issue the soonest possible. You can reach them on this link: Contact us | Xbox Support. Click on "Contact Us" to chat with Live Support or request a callback. To chat with Live Support, please make sure to select the correct category and type "Talk to an Agent".




    Thank you for your cooperation and understanding. If you have any other questions or issues, please let me know. We are always happy to assist you.

    Have a great day and happy gaming!

    Sincerely,



    Microsoft Community Moderator
  9. GuRuGaming99 Win User

    Did you request a security info change? Message loop !!!

    Can anybody help me got the same problem
  10. StefanNeubauer Win User

    Did you request a security info change? Message loop !!!

    you could try remove your gt from your xbox and add it again, its possible that localy stored data did not update correctly

    to remove your gt navigate to Settings -> way right to find "remove account" and select your Profile -> power down your xbox on console and hold the button for 10 seconds -> then add your gt again
Thema:

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