Security check

You have to call 1-800-4MY-XBOX. Your profile is going under whats called authentication to verify the user. If the website is not working you will have to call in to the support line during normal business hours. They will be able to remove the lock from
your account and change you email address (to one you can access).

Best of Luck,

Sunset

Hey there Cleric!

Just to be sure we understand: You don't have access to the email tied to your main Xbox Live Account and therefore you can't change the email?

If that's the case, the next course of action would be to use the
Contact Us page to set up a support call with an account specialist. If they're unable to assist, I suggest asking to be escalated to the Advocacy Team, who specializes in this type of thing. They'll be best equipped to assist.

I hope this helps. Let us know if you have any questions. =)

Hi there. So you're having trouble signing into xbox LIVE on your console? Could you please post the any error messages you receive along with any error codes here on the forums.

Hey there Greenwolf,

Sorry to hear you're having issues with your account.

• Could you please confirm the error code that you're seeing?

If you've recently changed your Security Proofs, it will take 30 days for the change to take effect so we can
confirm everything and keep your account secure but you will still be able to access your account and use Xbox LIVE services.



If it is the 8015D002 error, there are a few things you may want to try:

1: Did you recently sign up for two-step verification?



If you recently turned on two-step verification, you may not know how to sign in to apps or devices that don't accept security codes. Some apps (like the mail apps on some smartphones) and devices (like the Xbox 360) can't prompt you to enter a security proof
when you try to sign in. If you get an incorrect-password error with an app or device, you'll need to create a unique app password to sign in. After you sign in with your app password, you're all set to use that app or device. You’ll use this new app password
to sign in to your device instead of using your Microsoft account password.



You'll need to create and sign in with an app password once for each app or device that can't prompt you for a security proof.

1. Sign in to your Microsoft account.
   
2. Under Password and security info, tap or click Edit security info.
   
   If you're prompted for a security proof, enter it and tap or click Submit.
3. Under App passwords, tap or click Create a new app password.
   
   A new app password is generated and appears on your screen.
4. When you’re prompted for your Microsoft account password on your Xbox console, enter the app password that you created online.
   After you sign in with your app password, you're all set to use that app or device. You will use this new app password to sign in to your device instead of your Microsoft account password.
   
   
   

2: Verify your Microsoft account security information


Follow these steps:

1. Visit Microsoft account.
   
   Note If you forgot your password or can’t sign in using your password, reset your password.
   
2. Click Edit security info.
3. Verify your security information. For example, verify the Phone number, Alternate email address, and Security question information.
   
4. Sign out of your Microsoft account and then sign in again.
5. Try to sign in to Xbox LIVE again.
   
   

3: Delete and re-download your Xbox LIVE profile



For help, see Download, move, or delete your Xbox LIVE profile.



4: Clear the system cache



To clear the system cache, follow these steps:

1. Press the Guide button on your controller, select Settings, and then select System Settings.
   
2. Select Storage or Memory.

1. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
   
2. Select Clear System Cache.

1. When prompted to confirm storage device maintenance, select Yes.

Please let us know how that goes and we'll be happy to work with you from there.

What a relief Thank you