security changes

Discus and support security changes in XBoX on Consoles to solve the problem; i requested a change in my security info and now i wanna buy something and it says i can't do that until the end of 2016 when my request is completed .... Discussion in 'XBoX on Consoles' started by troNima, Dec 11, 2015.

  1. troNima
    troNima Guest

    security changes


    i requested a change in my security info and now i wanna buy something and it says i can't do that until the end of 2016 when my request is completed . what should i do???

    :)
     
    troNima, Dec 11, 2015
    #1
  2. Praybeth
    Praybeth Guest
    Praybeth, Dec 11, 2015
    #3
  3. security changes

    Hi troNima,

    For security changes, the account is temporary locked for a month. But this does not prevent you from purchasing. Unless you're trying to add a new payment instrument which you need to verify the account first but since your account is locked for updates,
    you can't proceed. But you can add a new payment instrument directly on your console or redeem a code for gift cards on your console as well to purchase.
     
    SingCongButas25, Dec 12, 2015
    #4
  4. troNima
    troNima Guest
    i have redeemed a code for a gift card but when i try to purchase using the console it still says try a different payment option even though i've got like 10$ in my wallet
     
    troNima, Dec 12, 2015
    #5
  5. You need to check if the code was redeemed on the correct account. When you sign in to
    https://account.live.com/ you should see your account credits under Money & Gift Cards. But if its not reflecting, you either have redeemed it on the wrong account or the credits was added on another region
    of your account. You might have 2 or 3 other billing address but for the same region.

    Also. You could try to remove then re-sign back in your account from the console to reload the account. There are sometimes delays when your credits reflect after you redeem them.
     
    SingCongButas25, Oct 31, 2018
    #6
  6. SingCongButas25 Win User

    security changes

    You need to check if the code was redeemed on the correct account. When you sign in to
    https://account.live.com/ you should see your account credits under Money & Gift Cards. But if its not reflecting, you either have redeemed it on the wrong account or the credits was added on another region
    of your account. You might have 2 or 3 other billing address but for the same region.

    Also. You could try to remove then re-sign back in your account from the console to reload the account. There are sometimes delays when your credits reflect after you redeem them.
  7. troNima Win User

    security changes

    i have redeemed a code for a gift card but when i try to purchase using the console it still says try a different payment option even though i've got like 10$ in my wallet
  8. SingCongButas25 Win User

    security changes

    Hi troNima,

    For security changes, the account is temporary locked for a month. But this does not prevent you from purchasing. Unless you're trying to add a new payment instrument which you need to verify the account first but since your account is locked for updates,
    you can't proceed. But you can add a new payment instrument directly on your console or redeem a code for gift cards on your console as well to purchase.
  9. Mister Cerb Win User

    Account security changed

    Hey there Jury!

    I'm sorry to hear about a security situation like this. Let's see what we can do to get you back on your account and everything running smoothly.

    I suggest checking out our support article on what to do
    if your Xbox Live account has been stolen
    . That should walk you through all the necessary steps and should get you on the right path.


    Let us know if you have any questions. =)
  10. XBF Amber M Win User

    Security Info Change

    Hi NL,

    Thanks for coming to the forums with this great question. Following the 30 day period, you can definitely make more security changes to your account, if necessary. Of course, this would mean another 30 days, but really, there's no price on having a secure
    account! If you no longer have access to that email associated with the account, it would be best to add another email that you do have access to, to be on the safe side, and of course, help out with account recovery and authentication.

    Have a look at the following articles, as they're really good sources of information on this subject:

    Update all of your Microsoft account security information

    Add security information to your Microsoft account

    Delete your Microsoft account security info

    Verify the security information for your Microsoft account

    Some of the information may be repetitive, but definitely useful for making your account secure. They'll also be a great resource when making any further changes.

    I hope that this help out and please let us know if you have any further questions, as we'd be more than happy to help!
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