secondary account locked after 1 day using my primary xbox

Discus and support secondary account locked after 1 day using my primary xbox in XBoX Accessibility to solve the problem; I created a 2nd account for my primary xbox. This account worked ok and could access my primary account games. Next day the account was locked because... Discussion in 'XBoX Accessibility' started by AndreasPig, Apr 12, 2023.

  1. AndreasPig
    AndreasPig Guest

    secondary account locked after 1 day using my primary xbox


    I created a 2nd account for my primary xbox. This account worked ok and could access my primary account games. Next day the account was locked because "breaking terms of contract"??? I just unlocked it but found out things broken like plants and zombies can't save on the cloud. What is going on?

    Also just tried to chat with microsoft. Their chat is broken.

    This is not the first time I got account issues (this is the 4rth account I am trying to create for the simple purpose of having a 2nd player been able to play on my xbox). And this is not the first time their chat is broken either. Their software is a mess.

    :)
     
    AndreasPig, Apr 12, 2023
    #1
  2. Georges C. Win User

    secondary account locked after 1 day using my primary xbox

    Hello again, this whole process is automatic at Microsoft, and the terms of use are on the website, so it's hard to know exactly why your account was blocked.
  3. AndreasPig Win User

    secondary account locked after 1 day using my primary xbox

    Thanks for the info, so far the 2ndary account worked ok for 1 day after I unlocked it (it had some issues initially with cloud saves for plants vs zombies but seem more stable now). So fingers crossed....

    Also it would be nice if microsoft could say what terms did I break from the contract or give more explanation on why this happened in the first place. These issues can become really time consuming especially if you go from one broken service to an other as I did.
  4. Georges C. Win User

    secondary account locked after 1 day using my primary xbox

    Hello, first it's a pleasure to be able to help you today.

    My name is Welcome to the community.

    Hello Andreas, this is really strange, in the accounts you created did you add payment methods, billing address and number and email as security information?
  5. Georges C. Win User

    secondary account locked after 1 day using my primary xbox

    Hello again, it's hard to know why this happened, but when creating an account, add payment methods, billing address and security numbers and email.
  6. AndreasPig Win User

    secondary account locked after 1 day using my primary xbox

    Hi, no didn't add any payment methods etc as this is a 2ndary account meant to play only my primary account games. I won't be buying anything from that account.

    I got a game pass on my primary account but as far as I can tell , the games were playing just fine on the 2ndary account the first day. The 2nd day the account was locked and I had to unlock it from the web.
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secondary account locked after 1 day using my primary xbox

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