Sea of Thieves Promotional Mercenary Pack

Hello I renewed Xbox Live on May 1st of this year and was offered the Mercenary Pack free with the 3 month renewal. I have yet to receive my code, though. Any assistance would be helpful. I contacted Support and they told me to post
here.

Thanks,

Rebecca

:)

 

Sea of thieves mercenary pack

I purchased the promotion of Xbox live gold 3 month subscription with the sea of thieves mercenary pack on April 17th and haven't received the code for the mercenary pack yet.

 

Sea of Thieves Mercenary pack

Offer valid only in US, Mexico, Brazil, Canada (excluding Quebec), UK, France, Germany, Australia. Sea of Thieves Owners or Game Pass Subscribers who buy Gold during the offer will receive a digital code with the Sea of Thieves Mercenary Pack
in their Xbox Message Center by 5/31/2018.

Sea of Thieves Owners or Game Pass Subscribers who buy Gold during the offer will
receive a digital code with the Sea of Thieves Mercenary Pack in their
Xbox Message Center by

MAY 31, 2018

 

As an added note, I renewed through the console right on the dashboard not through any websites or third party companies. It was straight from the Xbox itself like I always renew. I saw similar posts here and their issues didn't seem to be resolved and the
replies implied the retailer was responsible for the codes. In this case it was straight through the console and no code has been received by email or in my messages from Xbox Live.

 

Wow they seem to be doing tht to everybody and I don’t know how this is going to fix anything

 

Xbox | Games and Entertainment on All Your Devices

 

that didn’t answer anything I know I qualify

 

That's just proof that the promo existed. Sometimes they'll ask for a screenshot or something similar of the promo. If you cant provide anything then they'll tell you they cant help. Sorry for the confusion.

 

This is disgusting they have not issued this content! I am going to be referring this to the ASA

 

Contacted rare and received this response. Imgur

Thanks for the mail and sorry to hear you’re having trouble. Unfortunately we weren’t involved in this promotion so there’s not much we can do directly from here, but we have raised it with the Xbox team and they’ve advised that if you still haven’t received
your Xbox message with the Mercenary Pack code, you should head back to Xbox Support (at Xbox.com or on Twitter) and they’ll be
able to resolve it for you.



Hope that helps and you get your code soon if you haven’t already!

So, who is going to sort this out?