Sea of Thieves promotion issue

I was referred here by the xbox support customer service. I purchased the Sea of Thieves promotion but was charged full price of the 3 month subscription and did not receive the promotion package. According to customer support I had to post here to have
it changed and resolved.

:)

 

Mercenary DLC pack

Please check
https://www.xbox.com/en-US/promotions/sea-of-thieves-gold-offer#legal regarding the Terms and Conditions.

If this is the promo you are talking about, it says there:

Offer valid only in US, Mexico, Brazil, Canada (excluding Quebec), UK, France, Germany, Australia. Sea of Thieves Owners or Game Pass Subscribers who buy Gold during the offer will receive a digital code with the Sea of Thieves Mercenary Pack
in their Xbox Message Center by 5/31/2018.

 

Sea of Thieves Promotional Mercenary Pack

Xbox | Games and Entertainment on All Your Devices

 

Hi FortuneSwoldier,

Can you provide some information regarding the specific promotion you are referring to please?

Thank you!

 

It's the Mercenary Pack DLC

 

Xbox | Games and Entertainment on All Your Devices

Seen here

 

Hi FortuneSwoldier,

Thank you for letting us know that information. To confirm that you are eligible for the promotion can you please attach a screenshot, with all identifying information blacked out, of the purchase email you received from the Microsoft Store where the purchase
was made?

Thank you!