Sea of Thieves Mercenary outfit - 14 days and haven't received code

Hello, two weeks ago on 3.22 I purchased 3 months of xbox live from the Microsoft store in NY (5th avenue) and still haven't received the code for the Mercenary outfit.

Could someone please assist? Can supply receipt ID and other information.

Thank you!

:)

 

Sea of Thieves, Mercenary Outfit

After purchasing sea of thieves an a 3 monts xbox live Gold subscription a haven't yet received the ingame mercenary outfit

 

Sea of thieves mercenary pack

I purchased the promotion of Xbox live gold 3 month subscription with the sea of thieves mercenary pack on April 17th and haven't received the code for the mercenary pack yet.

 

Hey ScorchVI!

If you purchased from a Microsoft Store retail location, the code should be emailed to you at the email address that you provided at the store when you made that purchase.

If you didn't supply an email address at the time of purchase, please reply to this thread and let us know and we'll continue taking a further look with you.

 

Hey Mister Quasar!

Thanks for your reply, I did provide an email, as I received an emailed receipt of the purchase, but still have not received a code. Is there still anyway you can help me out? It has just been 15 days now and I'm worried I may have slipped through the cracks.

Receipt ID: 008510041000007662

Date purchased: 3/22/2018 2:49 PM

 

Still hoping someone at Xbox can help me out?

 

If you already had Xbox Live, you aren't eligible for the pack.

Doesn't matter if you have been a member for years, only matters if you are new,