Sea of Thieves is stating that it was removed from my account

Shisizle · Nov 5, 2021

Sea of Thieves is stating that it was removed from my device when I refunded it, however, I did not ever refund it. Not only have I not refunded it, I currently have xbox game pass which has sea of thieves in it -- so I should at least be able to play it there. When I navigate to the store, I do not have the ability to purchase the game again because I already own it. This is a game I've owned for years with no problems.

I'd like to play my game.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Shisizle, you bought the game and it appears as refunded in your account, check the link below.

https://account.microsoft.com/billing/orders/

Because this forum is public viewing, we do not have tools for confirming personal and financial data and in this case you will need to contact Xbox customer service so they can help you.

https://support.xbox.com/en-us/contact-us

Regards,

k1Helix z

Until this day I didn't know why sea of thieves and state of decay 2 would be gone from my library, thanks for this info.

Mister Getafix

Heya!

Sea of Thieves not launching from Game Pass was a known issue but should be resolved.

Let's have you
remove your profile, power down and unplug the console for 5 minutes, and then power it back on to sign in and try once more.

For more info on issues and statuses of Sea of Thieves be sure to check out their

news site.

Aegier

As stated above, It does not appear in my xbox account at all. BUT the transaction did process through my bank. Money did change hands. I am playing on PC Game pass, Sea of thieves.

denis97g

State of decay 2 and Sea of thieves were my favourite so much fun and new people I met.

Sea of Thieves is stating that it was removed from my account