Sea of thieves code already used. Help me please.

I watched the video, and the problem was right at the end. You need to change it to say "I don't recognize a charge". I understand that's not what your actual problem is, but as I stated previously, sometimes you have to bend the rules to get to
a human. Choosing that particular option will get you the option to request a callback.

Here is another link to a video, I changed the choice as you told me but it is a failure, if it works to send you the phone number or the link to chat with them.

https://imgur.com/ULorfUI

Hello. the game when purchased outside the microsoft store, you're not going to have support. try to talk to instant game. a tip for the future, don't shop on pages where they sell third parties, you never know who's selling you and you don't have official
support

The site works very well it is not the first time that I buy games on this one

Ambassadors are fellow gamers, like yourself. We are not Microsoft employees. We have no more (or less) access to Microsoft's support services than you do. If I had this same problem, I'd be following the steps I'm providing to you.

Okay thank you for your help hoping that the support works tomorrow.

Cordially

You will have to contact Microsoft support for that. Otherwise, just be careful who you buy game codes from as this thing happens a lot with the 3rd party sellers