Sea of Thieves and Microsoft Support

Discus and support Sea of Thieves and Microsoft Support in XBoX Games and Apps to solve the problem; I recently purchased Sea of Theives for full retail price (four days ago) and have yet to finish downloading it. I see that now it is on sale. I was... Discussion in 'XBoX Games and Apps' started by whydoihavetocreateaspecialusernameforthis, Sep 19, 2018.

  1. whydoihavetocreateaspecialusernameforthis
    whydoihavetocreateaspecialusernameforthis Guest

    Sea of Thieves and Microsoft Support


    I recently purchased Sea of Theives for full retail price (four days ago) and have yet to finish downloading it.

    I see that now it is on sale.

    I was hoping to email the Microsoft Store support and ask them for store credit or something.

    But they only list a phone number to call. Is there no way to email support?

    :)
     
    whydoihavetocreateaspecialusernameforthis, Sep 19, 2018
    #1
  2. Erundil
    Erundil Guest
    Sea of Thieves - Mixer Ebon Flintlock

    Good afternoon Xbox Support,

    I was redirected here from the Sea of Thieves Support after they sent a "copy/pasted" response to me. Below is the support ticket I sent them on April 4th, 2018. I hope I explained everything well enough in my support ticket to the Sea of Thieves Support!
    Please let me know if you need any more information! Thank you in advance for your time and effort in resolving this issue.

    I truly appreciate all of your guys' hard work,



    _______________________________________________________

    Good afternoon Rare,

    Unfortunately, I still have not received the "Ebon Flintlock" from the Mixer streams. There are quite a few of us who haven't even received credit for the item on our Microsoft account history. There have been a couple threads on the forums where people are
    discussing this issue. I know you guys have a lot on your plate already, so I've been patiently waiting to send you this support ticket.

    Currently on my account, I have:

    "Sea of Thieves" - 9068530683

    "Sea of Thieves Black Dog Pack" - 1307641332

    "Sea of Thieves Midnight Blunderbuss" - 2654379689

    "Sea of Thieves Mercenary Pack" - 8180057773

    "Sea of Thieves Ferryman Pack" - 8240196996

    "Sea of Thieves Founder Pack" - 5968461021

    As you can see, (a couple hundred dollars invested) I am a full supporter of you guys and your game! All of the items listed above show up properly in game. My concern is that I have not even been credited with the "Sea of Thieves Ebon Flintlock" as of yet.

    I look forward to hearing from you, and please keep up the great work! I absolutely love this game!

    _______________________________________________________
     
    Erundil, Sep 19, 2018
    #2
  3. JamieFXI
    JamieFXI Guest
    Microsoft Points

    It says that I can redeem 6000 points if I buy Sea of Thieves. However after buying Sea of Thieves I never got the Microsoft Points.
     
    JamieFXI, Sep 19, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Sea of Thieves and Microsoft Support

    No. Support no longer has email. For billing you have to contact them by phone or chat.
     
    Smwutches, Sep 19, 2018
    #4
  5. whydoihavetocreateaspecialusernameforthis
    whydoihavetocreateaspecialusernameforthis Guest
    By live chat, do you mean the Virtual Assistant because it has been... less than helpful.
     
    whydoihavetocreateaspecialusernameforthis, Sep 19, 2018
    #5
  6. Oraclea
    Oraclea Guest
    When you visit the Xbox support page at Contact Us | Xbox Support, select "Billing," then decline the virtual agent. Then select the most relevant topic from
    the options presented (yours may be "Other"). From there, depending on the issue selected and possibly the region you're in, you will hopefully see an option to chat with Xbox Support and/or an option to request a callback from the support team. Hope that
    helps!
     
    Oraclea, Sep 19, 2018
    #6
  7. Saeleth
    Saeleth Guest
    Hi there,

    Not sure if they will give you back the difference but you can always try! You will want to contact MS Billing Support on the phone to speak with them directly about your specific situation Sea of Thieves and Microsoft Support :)
     
    Saeleth, Nov 2, 2018
    #7
  8. Arek.K. Win User

    Sea Of Thieves missing file

    I already checked this steps from the first link but i have sea of thieves from microsoft store not from steam and i already reached out sea of thieves support but they send me this same link as u send
  9. Artem_876 Win User

    Sea of thieves cyanbeard error

    Yes, I can play both Microsoft and non-Microsoft games, but not in the sea of ​​thieves. And maybe it will be important, sea of ​​thieves is installed on Steam
  10. whydoihavetocreateas Win User

    Sea of Thieves and Microsoft Support

    By live chat, do you mean the Virtual Assistant because it has been... less than helpful.
  11. Oraclea Win User

    Sea of Thieves and Microsoft Support

    When you visit the Xbox support page at https://support.xbox.com/contact-us, select "Billing," then decline the virtual agent. Then select the most relevant topic from
    the options presented (yours may be "Other"). From there, depending on the issue selected and possibly the region you're in, you will hopefully see an option to chat with Xbox Support and/or an option to request a callback from the support team. Hope that
    helps!
  12. Saeleth Win User

    Sea of Thieves and Microsoft Support

    Hi there,

    Not sure if they will give you back the difference but you can always try! You will want to contact MS Billing Support on the phone to speak with them directly about your specific situation :)
Thema:

Sea of Thieves and Microsoft Support

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