Se realizo un cobro no deseado[Translation-An unwanted charge was made]

YoryiLizama · Jul 20, 2020

Mi problema es el siguiente, yo cancelé la facturación periódica de una suscripción a Xbox game pass pero cuando esta se terminó me cobro de todas formas sin activar mi game pass y sin dejar la compra en mi historial, sin embargo se descontó dinero de mi
cuenta. Por esto necesito quitar mi tarjeta de crédito pero no puedo ya que supuestamente no he pagado la suscripción, cuando en verdad se me acaba de cobrar.

Mi historial de compras.

[Mod removed pictures-personal information]

Correo de mi banco al realizarse el pago.

[Translation-My problem is the following, I canceled the periodic billing of an Xbox game pass subscription but when this was finished I was charged anyway without activating my game pass and without leaving the purchase in my history, however money
was deducted from my account . This is why I need to remove my credit card, but I can't because I have not supposedly paid the subscription, when in fact I was just charged. My purchase history. Mail from my bank when making the payment.]

:)

XBF Brad A

Hi Yoryi,

Thanks for reaching out to the forums. We understand you have an issue with a charge. We recommend to request a call from support with this issue. As we do not have the tools here on the forums.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

Dageto Kraft

hola

cuando ingresas una tarjeta a xbox se te hace un cobro minimo para verificar la tarjeta luego se te regresa

si se te cobro varias veces checa tu historial de la tarjeta al igual intento verificarla varias veces por que no pasaba pero el cobro no se realizo asi que no te quitaron tu dinero

Dageto Kraft

hola buen dia

de cuanto fue el cobro?

al ingresar una tarjeta se te hace un pequeño cobro para verificacion y si la quitas y la vuelves a meter te cobrara otra vez ese cobro dicen que luego se te regresa automaticamente pero la verdad las tarjetas que yo meti jamas me regresaron el cobro

suerte y saludos

Translation:

Hi good day

How much was the charge?

when you enter a card you are charged a small fee for verification and if you take it away and put it back in, you will be charged again that payment they say that it will be automatically returned to you but the truth is the cards that I put never returned
the payment

luck and regards

SirKevSyl

Cuando es por primera vez es gratuito despues de eso se hace un cobro

NESTOR CAMILOPRIETO

Hola Gaston, pudiste resolver el problema a mi me pasa exactamente lo mismo y no hay opcion de desactivar este cobro periodico. de igual manera estan cobrando un servicio que no se uso.

Gracias,

-[Translation - Hi Gaston, you were able to solve the problem. The same thing happens to me and there is no option to deactivate this periodic charge.
likewise they are charging a service that was not used.

Thank you,]

Se realizo un cobro no deseado[Translation-An unwanted charge was made]