Scrolling issues on XBox One S

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again: http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

If possible also try a different controller if available, to see if it's controller related or not.

Let it know when there are any results

Tyvm JCooper98! ^.^ If anyone else is experiencing these issues, scroll up to JCooper98's post.

Hi ianN3

Please have a look at this thread:

https://answers.microsoft.com/en-us...urned-on/91f14815-1fc6-4f27-b96c-f10b9412ead9

Hello Ian,

Thanks for coming to the forums. We understand having issue with controller stuck in down position. Try taking the battery pack or batteries out of the controller. Leave it unplugged from the console also for about 5 minutes. Personally had this issue my
controller was flipped upside down on couch when turned console on so it kept scrolling even when the thumbsticks were not being pressed. Did what i suggested and it fixed the issue for me. Let us know how it goes.

Thanks,

Brad

Hi Ian,

Thanks for the response. At this time we would recommend a
full factory reset where you delete everything off the console. Let us know how it goes. Are you in the insider program? If so may want to report the issue on the

reddit forum for insiders.

Thanks,

Brad