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Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Hello, in order to fix
this kind of problems, i will recomend you to perform a full reboot of your system, also known as a powercycle or Full Reboot,
cold restart orhard reset. To perform a hard restart, hold the power button for 10 seconds while the
system is on.

Let us know if this fix your issue or if you need more assistance. Thank you!

Do you know if it is the controller or the console?

Hello, thank you for posting on the Xbox Forums.

Maybe the problem is that your control is already corrupted. (it may be dirty or it just has faults)

Have you tried another control yet?

Click here to contact support.

I was experiencing similar issues after the latest console update. What fixed it for me was doing a factory reset without deleting my games.