Screen ratio problems on Prime video app

Discus and support Screen ratio problems on Prime video app in XBoX on Windows to solve the problem; The Prime video app on my Xbox One has had issues with the ratio for the video player since an update on Saturday. The screen has been pushed down by... Discussion in 'XBoX on Windows' started by Magnus Grant, Oct 18, 2023.

  1. Magnus Grant
    Magnus Grant Guest

    Screen ratio problems on Prime video app


    The Prime video app on my Xbox One has had issues with the ratio for the video player since an update on Saturday. The screen has been pushed down by the top black bar as seen in the attached image. Has anyone else had this issue and is there a solution or an update happening?

    :)
     
    Magnus Grant, Oct 18, 2023
    #1
  2. Magnus Grant Win User

    Screen ratio problems on Prime video app

    I already did and they couldn't help. They referred me to the Xbox community
  3. Magnus Grant Win User

    Screen ratio problems on Prime video app

    I tried that and also toying about with my T.V ratio and the issue is still there
  4. Sodangidni Win User

    Screen ratio problems on Prime video app

    Hello, Magnus. I’m Arturo.

    I’m sorry to hear Prime Video is not working as expected after a recent update.

    Would I know if you tried reinstalling the app?

    Furthermore, in case reinstalling the app doesn’t work, may I know what other procedures you tried so far?
  5. Sodangidni Win User

    Screen ratio problems on Prime video app

    Hi, Magnus. If the behavior is occurring only with Prime Video, it is recommended to report the problem to Amazon support, because they're the developers of the app.

    However, before you decide to contact them, I want to ask if your Xbox is enrolled in the Xbox insider program.
  6. SwordofWhedon Win User

    Screen ratio problems on Prime video app

    If you have a problem with an app, and it's not universal, you need to contact them, in this case Prime
Thema:

Screen ratio problems on Prime video app

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