Screen goes white and freezes!

I'm having the same issues, any fixes yet?

Hey, guys!

Sorry to see any issues with Mahjong! We've seen this a bit, and it appears that "resetting" the data in the game fixes this for most users. You can do that by following the steps below.

• Click the Start menu on your PC
• Click the gear icon for Settings
• Click Apps
• Ensure you are on Apps & features
• You can search for Mahjong, or scroll until you find the game
• Click on the game name
• Click Advanced Options
• Click Reset

It will ask you to confirm, and when you go back the game, it should have you sign in again. That should get this sorted out for you.

Please let me know how it goes! We can dig further into it if that doesn't help.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Thank you for getting back to us. Here are troubleshooting steps below on how to troubleshoot video / graphics issues:

Solution 1. Determine which version of DirectX is currently on your computer. Click Start, and then type dxdiag in the search box. Hit Enter. Under the System tab, make sure that the DirectX Version is DirectX 12.



Solution 2. Check to make sure you are running the latest version of Java. Start the Java app (or program) on your computer. Tap or click the Update tab in the Java Control Panel. Then, tap or click Update Now. Solution



Solution 3. Make sure your computer is properly ventilated. Games use more power than most other apps or programs, which generates more heat. Make sure that the computer fan's exhaust vent is not blocked. Solution



Solution 4. Turn down your graphics and sound settings. Scaling down your graphics and audio settings may allow the game to run smoother and be more stable on your computer.



Full Screen Anti-Aliasing (FSAA) – Turning this off or lowering it from the highest settings can make a big difference, at the cost of some jagged edges in the graphics.



Resolution – The higher the resolution the harder your graphics processing unit (GPU) has to work. Lowering the resolution can have a big impact with fairly little loss in graphic quality. Shadows – Simple shadows are easier to draw.



Shadows turned off is the easiest of all. Texture/Detail – Lower detail textures aren’t as crisp but will make the game easier for your system to manage.



Surround Sound – Disabling surround sound eases the strain on your sound hardware.



Keep us posted the outcome to guide you with further troubleshooting steps.

You're very much welcome. We're glad to hear that your issue is now resolved and you are now able to resume your online gameplay in ReCore.

Should you have further inquiries, feel free to post your query anytime.

So what ended up fixing this issue? I am kinda curious.

I replaced the video card. Even though the one I had should have been sufficient.

Are you still having this issue?

I am still having this issue. I do not have the trial service game on my machine