Screen goes Blank

FireStinger38 · Nov 20, 2015

xbox one keeps having a blank screen during gaming, it only lasts 5sec but in that time it seems the game is still running even though i can't see it on TV. Now playing Halo5 and i get to a certain spot in the game and it just goes to the Home Screen. Help
!!! I am getting killed left and right

:)

DaughterCube536 · Nov 20, 2015

Screen Goes Blank

After playing the xbox for as little as five minutes the TV screen will go blank but the console continues to run. Have tried shutting both the xbox and TV down but this des not resolve the problem. Have linked the xbox to another TV but the fault still
occurs, there are no breaks in the hdmi cable and it ha been fine since buying it some 18 months ago. What could he problem be?

C cRaZy D · Nov 20, 2015

Screen Goes Blank

What kind of connections do you have on your TV?

Do you own another HDMI- or a component-cable?

Try to use each of them and check out if they will work.

If not, the console might be broken and you could request a repair.

Please report again.

Skeeter Quill · Nov 20, 2015

Could be a range issues...

Firstly I'd swap out your HDMI cable and see if that's the issue, then to be sure it's not the TV itself, try your Xbox on another TV.

If neither of those work, then it's likely a faulty graphics adapter in the condole and you'll need to send it in for a repair. You can do that here:
http://myservice.xbox.com

Skeeter Quill

Could be a range issues...

Firstly I'd swap out your HDMI cable and see if that's the issue, then to be sure it's not the TV itself, try your Xbox on another TV.

If neither of those work, then it's likely a faulty graphics adapter in the condole and you'll need to send it in for a repair. You can do that here:
http://myservice.xbox.com

C cRaZy D

What kind of connections do you have on your TV?

Do you own another HDMI- or a component-cable?

Try to use each of them and check out if they will work.

If not, the console might be broken and you could request a repair.

Please report again.

RJohnLoader

I've got the same. I've noticed in the past that it is probably a dodgy advert that fails to run but I can't get past it either. Annoying when on last day of the month

MarkGrim-11DD9FAE-13

When I open the settings it just goes to a blank screen.

Mishooter

I have the same problem and also the monitor screen goes blank. I tried on different games. When you move the cursor up or down, the screen goes blank, then the image appears again, and either the taskbar at the bottom of the screen or the top panel of
the window appears. The only solution is to play in windowed mode.

Screen goes Blank