Screen Captures Will Not Upload to the XBOX Network

Discus and support Screen Captures Will Not Upload to the XBOX Network in XBoX Games and Apps to solve the problem; Screen captures & uploading to the XBOX Network for the app to DL & use them in posts has been an ongoing part of my routine for a long time with no... Discussion in 'XBoX Games and Apps' started by Rob XSX, Apr 24, 2023.

  1. Rob XSX
    Rob XSX Guest

    Screen Captures Will Not Upload to the XBOX Network


    Screen captures & uploading to the XBOX Network for the app to DL & use them in posts has been an ongoing part of my routine for a long time with no issues until yesterday. (I’m on XSX).

    Whenever I now attempt to upload a screenshot to the XBN, I receive the notice that it successfully uploaded, but when I attempt to open it from the console or app, I receive the “Sorry, something went wrong” error message. I’ve deleted a large number of screenshots from the XBOX Network, & even though it says I’m down to using only 19% used, the screenshots I previously deleted remain & I’m still unable to upload screen captures.

    I’ve searched & tried all the potential “solutions”, including the DNS settings, power cycling, reset, router, etc. without success.

    I’ve seen other information indicating this is a previously known issue that was supposed to have been corrected.

    What is being done about this? Please HELP!

    Thanks

    :)
     
    Rob XSX, Apr 24, 2023
    #1
  2. Just a Volunteer Win User

    Xbox captures are completely broken?

    On your console Home Guide menu select Capture & share > Recent captures >Show all >Manage captures

    That will show you your captures you have uploaded to the Xbox network. You can change this to captures on this console to show those captures.

    If you change the look on screen to small icons (press 4 squares) you will have other options as well as a delete choice.

    Looking at this screen outlay, on console captures will inform you if they have been uploaded to the Xbox network or not.

    Captures on the console that have been uploaded to the xbox network can be deleted from the console if you want. Be aware that there is a finite available space on the console for captures that fills up very quickly if you make a lot of clips and/or screenshots.

    Uploaded Captures on the xbox network can also be deleted.

    I use the sort option and delete captures regularly from both my console and Xbox network to keep my captures manageable.
  3. Rob XSX Win User

    Screen Captures Will Not Upload to the XBOX Network

    Thanks for the quick reply Ron; good to know it’s a system issue & not just on my end. I have also reported this through the XBOX Status page as a problem.
  4. OpticRJames Win User

    Screen Captures Will Not Upload to the XBOX Network

    Hi, Rob. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    I'm sorry, but as of the moment we have received multiple reports about the issue already and there is no official announcement posted yet on the Xbox website about this. We will need to wait until it has been fixed on their end.

    I would also recommend providing feedback about it using the Report a problem app which you can download by doing the steps below.

    Press the Xbox button  to open the guide, and then select Store.

    Select Search, and then enter Xbox Report a Problem in the search box.

    Choose the app from the search results, and then select Download.

    Follow the instructions in the section “Report a new problem” to submit your problem report.
  5. OpticRJames Win User

    Screen Captures Will Not Upload to the XBOX Network

    You're welcome. I appreciate your time contacting us about the issue. Please let me know if you have any other concerns.
  6. Just a Volunteer Win User

    Are game captures on the Xbox Network ALSO saved to the console’s internal storage?

    "do captures save to the console’s internal storage regardless of whether or not they’re uploaded to the Xbox Network?"

    All captures are initially stored on the console before they can be uploaded to the Xbox Network.

    Only the captures you choose to be uploaded will be unless you choose automatic uploads in your Settings options.

    Only uploaded captures (ie on the Xbox network) can be shared to your profile, clubs, etc.

    There is a finite space for captures on the console so if space is all used up any further captures will overwrite the oldest captures.

    Its possible to have a copy of a capture on the console as well as on the Xbox network but this limits your consoles storage for new captures. After uploading it's best to delete the console copy.
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Screen Captures Will Not Upload to the XBOX Network

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