Screen Bottom half shifted across horizontally

Hi,

Can't promise anything, but could you provide details on the display you're having issues with such as the make and model please.

The picture on the tv had the horizontal be fine it stretched across but the top and bottom was compressed to half of the screen it was just weird.

Hello Matt77 K, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Remember that this is a possible solution, if it doesn't work for you we can try another one.

Note: This is a public forum therefore, I suggest you not share your personal data.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search on the Microsoft forum and found a publication by Gerardo C., an independent advisor, where he suggests the following to solve the problem and I thought it was good information, What you should take into account:

Please try to solve the problem by doing the following procedures:

1. With the Xbox on, press the power button on the front of the console for 10 seconds until it turns off completely.

2. Unplug the power cord from the console and wait 30 seconds.

3. Reconnect the power cable to your console and turn it on normally.

4. Check if the problem persists, if so, please reset your console to its factory settings keeping your games and applications as follows:

Go to Settings > System > Console Info > Reset Console > Reset and keep games and apps.

This way your console will be reconfigured and you will have to add your account again. No game or application will be deleted, nor will you lose the progress of any game since these are saved in the Xbox Cloud.

5. Check if the problem continues.

Information Source (Credits): https://answers.microsoft.com/thread/24ce6746-deb3-4149-b8ab-d4292d16bfc7

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

This actually could be your television.

Depending on what type it is your screen may be divided into 3 parts and as you play certain gaimes those sections are visible to you.

You may be able to correct this by adjusting your settings.

This is one of those things that you're always going to notice while you're looking for it though.

Hi breckers,

Can you please try some of the following suggestions and let us know if they are possible to do or help you in some way to fix this issue.

Have you tried to reset your console's display settings?



Remove any discs from the disc tray.

Turn off the console.

Turn on the console.

Note: If you are using an Xbox 360 Wireless Controller, turn on the console by using the Guide button on the controller. Make sure that you use the player 1 controller when you do this. The player 1 controller will have the upper-left light illuminated.

As the console starts, on the controller, press and hold Y while pulling the right trigger. The display settings are reset to the default settings, and then the console automatically restarts.

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If that doesn't work and your still getting these horizontal lines on the top half of the TV then try to use a different set of cables or a different input if available and see if that makes any sort of difference.

If available, can you also try to take this same XBOX 360 to another TV and try to see if these horizontal lines continue on the other TV?

If this issue only persists on your TV and not another one, it's likely that it's an issue with the TV, if it still persists even after switching cables, inputs, and TV sets then it's likely that your XBOX 360 console needs to be repaired. If that is the case,
it can be done here.