Screen Black after start up and controller doesn't work because of error code

Discus and support Screen Black after start up and controller doesn't work because of error code in XBoX on Consoles to solve the problem; I am a preview porgram member and i started up my console. I see the xbox one green symbol but then it immediatly goes black. My controller doesnt work... Discussion in 'XBoX on Consoles' started by CrAz x KaBoB, Apr 15, 2016.

  1. CrAz x KaBoB
    CrAz x KaBoB Guest

    Screen Black after start up and controller doesn't work because of error code


    I am a preview porgram member and i started up my console. I see the xbox one green symbol but then it immediatly goes black. My controller doesnt work but when i hit the home button it says something went wrong. I can use my kinect to get to games but can
    not play them online. HELP ME. I cannot access friends or party either. I NEED HELP

    :)
     
    CrAz x KaBoB, Apr 15, 2016
    #1
  2. joeku98
    joeku98 Guest
    error code

    I just got hit with this error code too. Powering up the Xbox One, and it went straight to an error message with this code.

    The console doesn't show a home screen, it's just a black screen and nothing else.

    The controller seems to work because I can move around and click on "Close" to get the error message away.

    I can also press the Xbox button to turn off the console or controller and that works. When I select that I

    want to "Report a Problem", nothing comes up. Besides those things, I can't do anything with this console.

    Voice commands doesn't work.
     
    joeku98, Apr 15, 2016
    #2
  3. Bugele
    Bugele Guest
    Xbox one black screen after restart no error codes

    Xbox one black screen after restart no error codes.

    Started playing a game, internet died. Restarted console to reset nat type. Green screen for a long time then black screen and nothing else. Tried loading in low res with no joy.

    I can hold controller button and bring up controller off and report a problem screen, but report a problem doesn't work at all.

    Any help greatly appreciated, is my console fried. Its so young!!
     
    Bugele, Apr 15, 2016
    #3
  4. {Parity}
    {Parity} Guest

    Screen Black after start up and controller doesn't work because of error code

    Since you are in the preview program you would be best served to post in the preview forums. Good Luck!
     
    {Parity}, Apr 16, 2016
    #4
  5. joeku98 Win User

    error code

    I just got hit with this error code too. Powering up the Xbox One, and it went straight to an error message with this code.

    The console doesn't show a home screen, it's just a black screen and nothing else.

    The controller seems to work because I can move around and click on "Close" to get the error message away.

    I can also press the Xbox button to turn off the console or controller and that works. When I select that I

    want to "Report a Problem", nothing comes up. Besides those things, I can't do anything with this console.

    Voice commands doesn't work.
  6. {Parity} Win User

    Screen Black after start up and controller doesn't work because of error code

    Since you are in the preview program you would be best served to post in the preview forums. Good Luck!
  7. CalebTrapp Win User

    Halo 5 will not leave initial launch screen on brand new console.

    Well I should have mentioned that it doesn't close on its own. It just sits there on the screen. If I wait long enough the screen goes black sometimes, but that's it. No error code, no crashing. Just a the initial loading screen, or a black screen sometime
    after.
  8. SpinyCrescent88 Win User

    my xbox one has a code 80070490 screen that refuses to close

    Well the power cycle doesn't work and I can't get to a login screen. After the green start up screen, I get a black screen, then I press the xbox home button and I get to the error screen. Here is where I still get stuck on the error screen not wanting to
    close.

    Next issue will be that I don't have a windows pc to download to a usb. Yeah, always a pot hole right where you already have a bump in the road.
  9. Deko Rohrs Win User

    Xbox One Black Screen

    Same problem here, I got the black screen after turn on. After 2 minutes the green screen shows up, and I get stuck on green screen. Unfortunately I can't restore factory configuration, because the xbox doesn't start from pen drive. I don't know what to
    do.
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Screen Black after start up and controller doesn't work because of error code

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