Screen all messed up

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Please try to use a different TV, Bellsaur. If that still didn't work you may need to get the console repair.

Try this:

1. Check your cables and make sure they are firmly plugged in,

2. Try pluging your xbox 360 slim into a differant T.V

3.Try removing your Hard drive and playing without it

If all other Fails and you cannot figure out your problem then you need to get your xbox repaired. From what it sounds like: If you bought your Xbox 360 slim Console Brand new, You should still have a warrenty

Hope this helps

-Sage

Resetting it fixed the problem but when I tried to turn on 4K it got messed up again. My tv says it’s supposed to support 4K at 60hz.

I did not get any results from power cycling it, but I did manage to find out that when I have my resolution set on 720p instead of 4K I can see the screen well enough that I can read text, but it is still messed up and the colors are off.

Hi Gavin! Sorry to hear about that. Let's do our best to get this sorted out.

There's a possibility that it may be a hardware issue. But we have to further isolate it by trying some troubleshooting steps to try to fix that.

May I know if you've already tried some steps?

First, try to power cycle your console. Press and hold the Xbox power button for 10 sec until it turns off. Unplug it from the power source for few minutes. Plug it back in and turn it on again.

If you have a different HDMI cable, please try to use it. You may as well try to use the other HDMI IN port on your TV. To further isolate it, connect your console to a different TV if possible.