Screamride Level Problems

Case ID in case a tech is here [Mod Removed].

This is about Screamride not showing any results in the LEVEL CENTER no matter what criteria I use. Last time I played it was about a year ago until this problem arose , so I waited hoping they would fix it.

Same as this post which is the only thread I can see on this issue. Screamride - Xbox One - Cannot find any levels

Here is Frontiers response
https://forums.frontier.co.uk/showthread.php/174728-Screamride-Level-Centre-Issue

There has been no posts as far as I know since Frontiers response to the issue on 12-8. Notice it says "They are aware of this issue. Their technical support team are the best people to ask about an ETA for a fix."

So if they were aware of the issue why is the same thing happening 10 months later ?

I have chatted with three techs.

One that apparently cant read because she kept asking questions like "Do you own this game" "What platform is it on" etc even AFTER I already stated that. She claimed the messages she was receiving was corrupted etc.

The second tech had no clue what he was doing because he wanted me to format my Xbox ONE hard drive and reinstall everything from scratch. I told him that you dont reinstall an operating system just because one program doesnt work and he STILL argued with
me that "I dont know if it will work unless I try" which of course doesnt hurt him in any way because HE doesnt have to go thru the days of downloading to reinstall my Xbox games.

Now the third one was very nice and knowledgeable. He had me delete my local save games, as well as my 360 games cache, as well as due a reset so it would keep all my games. He also had me try the game with a different gamertag, still had the same issue.
As well as try starting the game offline which of course didnt work at all. He was very nice and thorough and to my knowledge has tried everything to get the issue solved. I also deleted and re-installed the game. If I forgot a step that he tried then that
of course is my fault, sorry if I do. Of course in his case he was supposed to email me and he never did. To me MS tech is worthless any time I involve them in my software issues. Just to get Windows 10 was a nightmare after 8 tries last year.

The problem (In case I lost you ) is that when starting Screamride all is fine. But when going into LEVEL CENTER, just like that first link, I search for any levels or blueprints I get the same Error message 'No levels were found that match the current
filter.'

Anyone out there have any solutions or solved the problem ? Serious answers please and PLEASE read everything before responding . Thanks in advance for trying.

:)

 

ScreamRide

Screamride coming march 3rd 2015.

50 levels around the world.

3 game modes : demolition expert,screamrider and engineer.

$40 on Xbox one ($30 on Xbox 360).

 

What Scary Game Will You Be Playing On FRIDAY THE 13TH?

SCREAMRIDE. There's NOTHING scarier than Screamride. I win, yay

 

They solved the problem on their end after a few days.

Now about 2 months later its back to the same issue and they are saying its the DEVS fault and that they cant fix it. After they already fixed it once.

There goes level one tech support, cant even read a case number or all the details.

 

Contacted Frontier and a nice guy named Dave Walsh responded and he said he will get in touch with Microsoft. Heres Hoping.

 

Hey all!

Sorry to hear about the Screamride trouble you're experiencing. I've reached out to the appropriate team for this issue and we'll be sure to reach back out when we have more info Thanks a ton for your patience.

 

Hey again everyone! Thanks a ton your patience with this.

We are aware of the issue and while we do not have a resolution yet, Microsoft’s best engineers are working hard on the problem.

 

As of right now its working. Either thanks to David or the official staff

 

And 7 months later I get the same argument with your level 1 support personell even AFTER showing them this page. You people need to start giving your tech support a little training on how to read.

And teach them how to hold a one on one response without a 20 minute response rate.

 

Again. Contacted Microsoft Tech Support they apologized. It was fine for 24 hours, now its not working AGAIN . Three days later its back to being down again. Lets hope them offering it for free will wake someone up.

 

Sorry for the extra posts but editing seems disabled

This thread is also continued here...

Frontier / Microsoft problem for years

Readers please help out here or there . Thanks

 

Checked out threads here and on this link, looks like I missed the servers by a day or two. Guess it is back to trying every day until it connects. Thanks for keeping this thread going, MS really needs to fix this, especially since the 360 version is BC
now.

 

But the 360 version you cant share levels. I had some credit in my account so I bought the 360 version and sadly did not know it doesnt have a share levels function . I did daily checkups and it never came back again. Did a whole bunch of stuff but it only
lasts for a few days if I was lucky.

Hopefully others catch this before they buy it.

The Frontier techs stick with blaming Microsoft for their own software. Frontier basically just emailed me saying in so many words or less "We told you so on our forum already , that why we made that "we arent at fault" thread. They couldnt even TRY. I
am just glad the last MS tech I talked to was polite, and understanding, The Frontier tech was rude.

Refund pending on email contacts. PS didnt work on either ONE consoles in my house after transfering gamertag.

 

Microsoft wont refund because its "beyond the time frame"

WELL IT WASNT WHEN I FIRST RAN INTO THIS PROBLEM !

 

Since Editing is still disabled and dont know why. UPDATE A level one support solved my issue for me very nicely . I will say they admitted they couldnt fix it , but she went out of her way to help me. I wont post those details on here. They should have
posted "AS IS" on the software though before purchase.

This thread for me is done just allow me to say buyer beware, because Frontier refuses to help. A year after release and they just drop it in Microsofts lap AS IS.