Scratched the code accidentally

Hi, my name is Fernando and I am an independent consultant for Microsoft products.

Unfortunately there's nothing that we can do in your case...

Did you tried to contact the seller? Maybe you can negotiate with him...

Hello @abdullahshamma!

You will need to contact our live agents to check the code from their end. They will be able to assist you with that.

You can request a call back or live chat on the Xbox support website. If you are facing any issues with that, please go through Microsoft support. Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list. Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue. If you don't see the options to request a call back or chat with support, change your category/topic until you do. If it does not work, please select billing & Subscriptions and "I don't recognize a charge".

If you are still facing issues, please try this link: Contact us - Microsoft Support.

Keep it flat to protect accidental scratches to your discs.

The circle scratch only happens if the console is moved. Perhaps the console was accidentally bumped when this happened.

See if one of his friends has the game on disc and borrow it then install the game from that disc. You'll be able to use the scratched disc to play after the game is installed.

All games are digital and will be located on scratch cards found within the box. Find those cards, scratch them and enter the codes to download the games.

Barrel - There are 2 code on your scratch card. Please scratch the entire area to find the game download code.