Scratch on Xbox One

MoonWalker2185 · Jan 4, 2017

Hello. Yesterday, I realized that my new Xbox One has a little scratch on the top part of the console. This is corcening me because I just bought that Xbox a couple of days back, so it's practically brand new. I wanna repair or do something for taking the
scratch away. But, what should I do? Does the guarantee covers it? I am really worried because, like I've mentioned before, the Xbox is new.

Please help me as soon as possible. I don't know if whether fix the scratch or leaving it beacuse many people told me that the scratch is really small (which in part is true) but I want the Xbox with a very good appearance as long as possible. Help me.

PD: I'll leave you a picture of the Xbox and the scratch.

:)

MoonWalker2185 · Jan 4, 2017

Scratch on my Xbox One

Hello. The other day I realized that my Xbox One has a small scratch on the top part of the console; this is for me a big deal because I just bought that Xbox a week ago. That scratch is concerning me a lot so I wanna repair the little scratch. What should
I do? I'm really worried. Please help me.

PD: People says that the scratch is really small (which is the truth) and that it's insignificant but the Xbox One is brand new.

M3tal Daz3 · Jan 4, 2017

Scratch on my Xbox One

Microsoft is not responsible and this warranty does not apply if Your Xbox One or Accessory is scratched, dented, etc. or shows other cosmetic damage:

http://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-warranty

Mister Cizl · Jan 5, 2017

Hey Moonwalker2185! I would suggest returning the console to the retailer you purchased it for a replacement. Thanks!

Mister Cizl

Hey Moonwalker2185! I would suggest returning the console to the retailer you purchased it for a replacement. Thanks!

Auswulf

Blue ray disks are tougher than dvd's and less prone to scratching but still can get scratched under extreme conditions. Ebgames asked if I wanted scratch protection for my Xbox One games I laughed and said no thankyou.

M3tal Daz3

Microsoft is not responsible and this warranty does not apply if Your Xbox One or Accessory is scratched, dented, etc. or shows other cosmetic damage:

http://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-warranty

CatatonicCrown9

it makes a grinding noise which it didnt a week ago ? We moved it from one room to another and that seems to have caused the problem ?

it is just over a year old so i presume i will have to get it serviced but so annoyed as just out of warranty.

Poffman

Both of my controllers had bad scratches on the glossy area to the left of the main xbox button. Like with a car I like to be the first one to put any scratches... but don't know if it is worth the headache of trying to get them switched out.

Scratch on Xbox One