Scammers getting their way?

the only way that someone can even buy something from your account is if that someone has access to your account, i.e sharing credentials to share games is the worse one for this, or using a very weak password with no 2fa or letting someone else have access to your xbox/pc without being passcode/pin protected. these are the only ways this could happen.

i would open and unauthorised access request with Microsoft if you think your account has been compromised.

It's not about that, in this day and age where hackers run rampant and there is more and more digital places where you have to put your password in, not all of them have good protective measures, obviously, your password can be compromised somehow, but for the company to refuse clearly fraudulent transactions refund is beyond my understanding

Example:

Imagine you drive your bike and stop at the corner shop to buy whatever let's say milk, you have your chain and you lock it to the rail, you come out and your bike is gone, you think ok going to call the police, you call the police they don't even investigate and just say "oh brother sry cant help your bike lock probably was too weak or you shouldn't leave your bike like that" and just hang up, would it be acceptable?

Another thought though.. How do the scammers get kids to transfer points if they're not part of an FGP? - isn't there an opening there for the parent to transfer to the child in the same way?

They refuse to help me over the phone and the only way online is the recovery form which keeps getting denied because the email on the account is an internet service provider. It makes no sense. They are thrives and scammers

well your not gonna get your points back and only reporting the scammer from the console will they be dealt with by the Enforcement Team. but as the other poster said you could get into trouble for even trying to do what the scammer was offering.