Scammed by Microsoft

The reason documentation is important & required is because without it, it would be too easy to scam & steal from the company & they would be on the side of losing money. I don't really have much advice to offer, but a lot of what others have already said
seems sound enough. Tough luck, OP, but if this doesn't get resolved 1 way or the other, you may just have to buy a new controller. Look at it this way - at least that's the worst case scenario & can't get any worse. It's not like the world is going to end
because of this or anything (at least I hope not).

 

My whole point is nothing is ever stupid until it bites you in the butt, and then people are all over it like stink on phew as if they're incapable of such stoopid acts. Thing is, I've never met a man that wasn't a mistake prone dum @.

 

Just got confirmation from MS that they received my dud X1..... 2 day turn around... the system does work, got to keep your stick on the ice and all your ducks in row.....

 

The reality is that he paid big money for a "Day One" X1, and he really shouldnt have to be dealing with a faulty handset already...

However I am a firm believer in Murphy's Law and accept bad things happen to good gamers like us, but you guys that are mocking him for not keeping a receipt for something that had actually already been received is a little weak...

 

we are all beta-tester...and for what?

 

I paid the same "big money" for my non day one console.....

 

Level 1

Posted 27 Mar 2014 1:26 AM

REALLY, STOP TELLIN PEOPLE ON THIS FORUM HOW GREAT THE X1 IS. IT FEELS LIKE YOU ALL WORK FOR MICROSOFT. MY SYSTEM WONT READ THE DISC INSERTED AND SO I WENT THROUGH THE PROCESS TO GET MINE BACK WITH FED EX. SO I GO TO THE FED EX STORE AT OFFICE MAX, AND I
KNOW ITS NOT A FED EX STORE BUT COME ON MAN THEY DIDNT HAVE A BOX TO FIT THE X1 SAFELY WITH THE BUBBLE WRAP, SO THE GIRL SAYS YOU CAN BUY ONE OF OUR BOXES LOCATED IN THE BACK OF THE STORE. I LEFT THE BRICK AT THE COUNTER HOPING SOMEONE WOULD STEAL IT. I LOOKED
AT THE BOXES THEY HAD TO OFFER, 18X18X12 14X14X14 12X WHO CARES AT THIS POINT. SO I CALL MICROSOFT WHEN I GET HOME AND I AM TALKING TO THE GIRL ON THE OTHER LINE AND SHE SAYS WE HAVE TO GET BACK TO YOU IN 24 HOURS. SO CALL BACK TOMORROW.REALLY? I ASK TO TALK
TO A MANAGER AND I GET REDIRECTED TO JOE, WHO IS COOL. AND STILL WONT WAIVE THE 15$ TO GET ADVANCED SHIPPING.(GET A SYSTEM BEFORE YOU SEND YOURS IN.) SO I TALK TO HIS BOSS AND SAYS THE SAMETHING. 1:35:40 MINS ON THE PHONE. I SAY, ILL JUST USE THE REGULAR
SHIPPING METHOD. FOR A PRODUCT THAT IS WARRANTIED FOR 1 YEAR THEY EXPECT YOU TO STOP PLAYING YOUR 500$ (MINUS GAMES) PRODUCT AND SHIP IT YOURSELF FOR AN ADITIONAL 15$ DOLLARS AND A 500$ HOLD ON YOUR CREDIT CARD. THAT IS BAD BUISNESS. SO I CHOSE TO SEND IT
IN EXPADITED FOR 10.50$ AND WAIT 14 DAYS FOR A DISC DRIVE ISSUE. WHEN I HAD THE YLOD FOR THE PS3 THEY SENT ME A BOX AND 3 GAMES TO MAKE IT SMOOTH OVER. WHY DID I BUY THIS NEXT GEN GAMING SYSTEM? TO PAY 15$ MORE DOLLARS TO GET THERE 4 MONTH OLD PRODUCT FIXED
DUE TO THERE COMPANY WANTING TO RELEASE TOO SOON AND INSTALING A RUSHED DISC DRIVE THAT THEY DIDNT WANT IN THE FIRST PLACE. WHEN I GET MY CONSOLE BACK, IF I GET THE BRICK BACK? I AM GETTING THE NOT TO MENTION SYSTEM.