Says there is billing issue to deposit points, billing info is correct

Xbox Rewards won't deposit points into my account because it says there is a billing issue. My billing info is correct

:)

 

my billing info is all up to date and correct so i would like to have points deposited please

all of my billing info is correct please deposit my points

 

Deposits aren’t going through

My Xbox Rewards account is telling me that it cannot deposit points. It now is asking me to check my billing info to see if it is correct. My billing info is correctly entered in my Microsoft Commerce Account, so I am posting here to further address the
problem. Please let me know if there is a known reason why my account says "attention needed" and if there is anything I can do to fix the issue. Thank you.

 

Hello Blue Palmetto,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.