Says my account is banned on console but in xbox enforcement it doesn't show

Hi Rice E.

My name is Mauro and am glad to assist you. We are sorry for this incident.

I wil share a previous thread with this information:

There are five types of suspensions with four of them not showing up in the enforcement history.

1. profile level up to 24 hours not eligible for review because by the time the enforcement team reviews it would be over.

2. Profile level 24 hours to 99 days these are eligible for review. and this means no matter which console your profile is signed into those privileges have been taken away.

3. Console level means no matter which profile is signed in to the console the privileges have been taken away. This type is not reviewable

4. Profile level 100 days not reviewable means that you have had multiple infractions of the code of conduct and probably going to be your final warning before the next type of suspension.

5. Permanent profile ban means your never signing into the account on a console again and you forfeit any games that were purchased on that profile and if there was any Microsoft account money on that profile or subscription time left on that profile you also forfeit that.

You will only see two of these on your enforcement history on enforcement.xbox.com numbers one and two the rest will not show in your enforcement history.

Nothing anyone here can do as the enforcement team do not use the forums.

Phone/chat support often tell people to post here when they shouldn't.

Some enforcement actions,like 100 day suspensions,don't show on the enforcement site & are not appealable.

All you can do is to contact support they should be able to tell you how long your suspension is for but wont be able to do anything about it.

https://support.xbox.com/en-US/contact-us

Is it an account suspension or a console ban? Console bans won't show on the enforcement site.

@Starseid - You can't submit a case review if it doesn't show on the enforcement site.

Console bans will not show up on the enforcement teams website.

If you sign into your account at enforcement.xbox.com and does not show any current enforcement actions or that your account has a permanent suspension then your account is fine.

That doesn't answer my question. I can still use my Account on the Xbox App. So that should mean my Account is not banned?

The ban doesn't show on the enforcement site because it's not an account ban. There is no way to contact the enforcement team regarding console bans. You can find information about device bans at https://support.xbox.com/help/family-online-safety/enforcement/xbox-live-device-bans

Since console bans are not tied to a specific account, they don't email and it doesn't show on the enforcement site. You can find information regarding console bans at https://support.xbox.com/en-US/help/family-online-safety/enforcement/xbox-live-device-bans but there is no way to contact the enforcement team regarding them.