Says I'm online when I'm not.

Discus and support Says I'm online when I'm not. in XBoX on Consoles to solve the problem; I haven't been on in a about 2 weeks at all, not even on a mobile or computer. When I or someone else goes on through another account it always says... Discussion in 'XBoX on Consoles' started by TripleM1KA, Aug 14, 2014.

  1. TripleM1KA
    TripleM1KA Guest

    Says I'm online when I'm not.


    I haven't been on in a about 2 weeks at all, not even on a mobile or computer. When I or someone else goes on through another account it always says that my account was recently on like 5 hours ago. I would also like to add that when someone else goes on
    to the same console, my account is not set to automatic sign in, and nobody does sign into my account neither by accident or purpose.

    :)
     
    TripleM1KA, Aug 14, 2014
    #1
  2. My Xbox says I'm offline when I'm not...

    My Xbox 360 doesn't connect to our wifi for some reason, but that's fine, because now I got Grand Theft Auto V for Xbox One, as a late birthday present from my sister. I've been playing non-stop for about 3 days with my friend and all of a sudden, it's been
    saying for him that I'm offline, although I am online and not appearing offline! So i went to my profile info and it said underneath my name 'last seen 10 minutes ago Grand Theft Auto v'. So i then clicked 'appear offline 'and it said 'appearing offline'.
    I could still play online, it's just that I couldn't join or invite my friend to my game and he couldn't Invite my friend and he couldn't join my game either! Please help me!!!
     
    TheEnderTroll89, Aug 14, 2014
    #2
  3. Paul Bab
    Paul Bab Guest
    Xbox saying I'm offline when I'm in game but online when I'm not.

    Hi,

    Let's isolate your concern by gathering the following information:

    1. Is this issue happening with other non-Call of Duty games?

    2. Is this issue happening with other Xbox Profiles?

    3. May we have the exact error message prompted?

    Make sure to check the status of Xbox Live and Activision for any service alerts. To proceed, check out the following links:

    Xbox Live Service Status

    Activision Support Online Services

    Also, check the status of your Xbox Live Gold Membership by clicking this
    link
    and see if it's in good standing. Sign in with your Microsoft account.

    In addition, we recommend removing and re-adding your Xbox Profile on the Xbox One that may help resolve profile issues in a game. To proceed, click this

    link
    and perform the steps provided. Make sure to restart the Xbox One before re-adding your Xbox Profile.

    Keep us posted.
     
    Paul Bab, Aug 14, 2014
    #3
  4. Says I'm online when I'm not.

    Hey there, do you come on the xbox website at all? There are many things that affect your online status on the console. Basically anything you sign-in to with your gamertag information will change the last online status, I think even Zune would as well.

    There could be something that your signing-in to that changes it without your knowledge, especially if your using the account on your phone.
     
    DigitalAssassin, Aug 17, 2014
    #4
  5. Paul Bab Win User

    Xbox saying I'm offline when I'm in game but online when I'm not.

    Hi,

    Let's isolate your concern by gathering the following information:

    1. Is this issue happening with other non-Call of Duty games?

    2. Is this issue happening with other Xbox Profiles?

    3. May we have the exact error message prompted?

    Make sure to check the status of Xbox Live and Activision for any service alerts. To proceed, check out the following links:

    Xbox Live Service Status

    Activision Support Online Services

    Also, check the status of your Xbox Live Gold Membership by clicking this
    link
    and see if it's in good standing. Sign in with your Microsoft account.

    In addition, we recommend removing and re-adding your Xbox Profile on the Xbox One that may help resolve profile issues in a game. To proceed, click this

    link
    and perform the steps provided. Make sure to restart the Xbox One before re-adding your Xbox Profile.

    Keep us posted.
  6. OK Fowl Win User

    It says I'm not allowed to play online, but I'm not banned.

    Sorry, but no one here on the forums can address issues dealing with enforcement actions. Also The Enforcement team no longer uses the forums.

    You will need to visit Xbox's enforcement page to find out any information about your current case.

    Here are some links that might be useful for future reference.

    Link 1:
    https://enforcement.xbox.com

    Link 2: https://enforcement.xbox.com/en-US/home/howto#sub-topic0-5

    Link 3: http://support.xbox.com/en-US/xbox-one/xbox-live/enforcement-on-xbox-live

    Link 4:
    https://enforcement.xbox.com/Enforcement/ShowEnforcements


    Link 5:
    http://enforcement.xbox.com/home/staysafe#topic0

    Link 6:
    http://enforcement.xbox.com/home/howto#sub-topic0-6
  7. Rodrigo Oliver Win User

    Xbox profile says I'm offline when I'm not

    Hi Ben, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, reset your console.

    You can follow these steps:

    Press the Xbox button to open the guide.

    Select Profile & system > Settings > System > Console info.

    Select Reset console.

    Select Reset and keep my games & apps.

    For more information: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

    Let me know if it works!
  8. Francia J. Win User

    Cloud says I'm in an unsupported region when I'm not

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    If this is happening with multiple devices the issue can be with your network connection.

    Make sure that you're physically located in the US because the system will detect that.

    Kindly perform an extended powercycle and reset your network hardware by following the steps below:

    1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

    2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

    3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

    4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.
  9. DeniqL Win User

    Why does it show that I'm online when I'm offline

    Hi,! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

    Are you signed in on your PC as well?

    Any chances you stayed up on your PC while being signed in?
Thema:

Says I'm online when I'm not.

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