Says I need to buy FH3 again. Please help!

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

This may mean that you're not signed in under the account where the game was purchased in your living room.

Can you please sign in to https://account.microsoft.com/billing/orders and check if you can see the game order from there stated as "completed"? Once confirmed, make sure that you're signed in under the correct account.

Also, go to "My games and apps" > Installed games > Highlight the game > Press the Menu button > Go to "manage games and add-ons" > Click the game icon.

Make sure that these packs are installed:

Call of Duty: Modern Warfare II - Content Pack 1

Call of Duty: Modern Warfare II - Content Pack 2

Call of Duty: Modern Warfare II - Content Pack 3

Call of Duty: Modern Warfare II - Content Pack 4

Call of Duty: Modern Warfare II - Content Pack 5

Call of Duty: Modern Warfare II - Content Pack 6

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Kindly validate the license for the game first, please sign in to this link and check if you can see the game as owned.

https://www.minecraft.net

Once confirmed, sign out on the Minecraft launcher and then sign back in, make sure that you're signed in under the correct Microsoft account, Leo.

Hi Mister Cizl,

I was a bit sceptical because of the error code and the missing logo of Forza Horizon 3. As there was still enough time for another preload I uninstalled and reinstalled FH3 again yesterday evening. It seems there really was a bug with the info of the used
space by FH3, because when I started reinstalling and checked the used space of the HDD again it dropped by the amount FH3 requires.

I would say it is better to trust the info of the total HDD space, because the used space of FH3 was a wrong information. I don't know how often this could happen but probably you are able to report this error to the developers so they could check and probably
resolve it.

By the way: When I start FH3 now I get the correct message that it isn't activated yet and I should check the store for the release date.

In the list of installed games the FH3 logo is blank, but it says "Forza Horizon 3" and "preordered" so I think this shouldn't be a problem to start it on friday

Nothing, you will be able to download FH3 and FH4.

I think better to buy FH4 only because you have FH3 already.

Hi there,

for any payment related issues it's often best to reach out to Xbox Support (via phone), they should be able to look into the issue a bit further.

To contact Xbox Support use

https://support.xbox.com/contact-us