says i don't have game pass but i do

omg its because my microsoft store was a different account than my xbox! thank you so much for your help!

Hi and thanks for reaching Xbox gamer's community. My name is Josef.

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

I'll be happy to assist you out today.

That's odd Queen, let's double check if the subscription is active sign in with the account that owns the subscription in the link below:

https://account.microsoft.com/services

If everything seems fine there, try this on your PC:

Sign out from your account on Xbox app and Microsoft store.

Then Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services and try again.

If that doesn't work try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore.

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

your dad has ultimate, you get access to gamepass games on console, but thats not how it works on pc, your dad is the only one that can use gamepass on pc, nobody else.

Hi Probably Deel, are u on Windows store or in the XBox Beta ? Have u tried to disconnect your account and sign in again ? You can also
use the Game Pass app on phone to remote installation. Stay safe !

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

It's different on PC. Your dad has the Ultimate and made the console his Home Xbox that's why you can access the subscription on your Xbox. However, that feature isn't available on PC as you have to have your own subscription in order to play.

Hope this helps