Says I am not eligible for Rewards

Hi there,

I have been looking into joining the xbox live rewards program this last week or so and it has not let me join because I am apparently "not eligible". I was wondering if you could look into my account and see why I have not been able to and help me find
out how I may join the rewards program. My gamertag is and the email on the account is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***.

Every time that I have tried signing up for the rewards program, I have gotten the "We're sorry" page indicating I can't sign up.

The only reason I thought it wouldn't work is because I used a promotional $1 xbox live gold subscription, however, I then went on last week and purchased a full priced 1-year subscription to xbox live gold and thought that I would then become eligible from
there.

I would appreciate the help in order to allow me to participate in the xbox live rewards program. I hope to hear from you soon.

Best,

Jacob

:)

 

Qualifying Content on my Account

Hello iTimeTravelWell,

As Smwutches says, game consumables and pre-orders are not eligible for MyVIP. Also, we only Reward purchases made in the regional currency of your Rewards Account region (CAD). Purchases made in a different regional currency are not eligible for Rewards.

 

No rewards for all my purchases

Hello CharlesSchwabb,

Only Xbox Live Rewards members are eligible for Rewards. Since you are not a Xbox Live Rewards member, you are not eligible for any Rewards.

 

Hello F1yLikeAPengu1n,

We will escalate this issue to our web team and investigate why the site is locking you out. Apologies for the inconvenience. Your subscription status should not affect your sign-up. We'll update you once they get back to us with their findings.