Says "Do you own this game or app" when already purchased

Hello @Ghostfacejr, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Then, select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

After you will need to perform a quick power cycle on your console, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please try to check your games in the order games history in this following website : Microsoft account | Home

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

The only option that shows up from the store is tapping on it to purchase it, but then it says I already own Netflix and to check my games and apps, when I do it doesn’t show up

Im a little bit confused when you say you purchased the backwards compatibility for the game you already own. If you already owned the game on disc or digital you should not have needed to make an additional purchase.

Because Im having EXACTLY the same problem with Halo reach.

when you get the code it should say redeem code under it! hit on that and the game will appear in the ready to install area under games and apps WHEN it becomes backward compatible! or if you bought it digitaly on the 360 you do own it already and will get
it when it becomes available