saying Jig saw is no longer a paid app

Sorry this occurred for you QuietCargo, unfortunately there have been some ongoing issues with micro puzzles for some time. Many folks are having issues with it. I have heard no answer yet that Microsoft is looking into it, nor if even the Xbox folks are
responsible for them. My best suggestion is to go to the support website at support.microsoft.com and report your issues there. Hopefully with enough feedback they can look into the underlying issues to fix the game.

Have you tried clearing your cache, I know this may seem insignificant but it can sometimes help clear up issues such as the one your describing. Hope this helps

Keep Calm & Game On!

HI,

Have you seen this sticky? It may help:

https://forums.xbox.com/en-US/thread/95020137-0646-48be-82bc-e79c90f3d9f9

Bonjour, désolé pour le désagrément, dans ce cas contacter directement le support Xbox de votre région pour plus de renseignements concernant le remboursement.

Passé une agréable journée en espérant que votre problème sera vite résolu.

Sébastien.

Ambassadeur Xbox

[Translation - Hello, sorry for the inconvenience, in this case directly contact Xbox support in your region for more information regarding the refund.

Have a nice day hoping that your problem will be quickly resolved.

Sebastian.

Xbox Ambassador]

Vous êtes bien sympa, mais cela fait une semaine que j'essaie de contacter un des services après-vente de Xbox, sans succès. C'est le parcours du combattant ! Les helpdesk sont inaccessibles. Pouvez-vous me donner une adresse mail afin que je puisse directement
m'adresser au responsable local? Merci

[Translation - You are very nice, but it has been a week since I try to contact one of the after-sales services of Xbox, without success. It's the obstacle course! Helpdesks are inaccessible. Can you give me an email address so that I can speak directly
to the local manager? Thank you]