say i dont own a dlc for a game I already own

Discus and support say i dont own a dlc for a game I already own in XBoX Games and Apps to solve the problem; i bought a dlc for Destiny The taken king and now its wanting me to pay for it again, 9d2578a6-e7ff-41c0-83c6-7dcd948cac08 Discussion in 'XBoX Games and Apps' started by FireMan1033, May 31, 2019.

  1. FireMan1033
    FireMan1033 Guest

    say i dont own a dlc for a game I already own


    i bought a dlc for Destiny The taken king and now its wanting me to pay for it again,

    :)
     
    FireMan1033, May 31, 2019
    #1
  2. Allebas Win User

    say i dont own a dlc for a game I already own

    Hi Fireman1033,

    Did you buy the Taken King dlc for Xbox One or Xbox 360?
  3. Legendgenesis Win User

    say i dont own a dlc for a game I already own

    Hi FireMan1033,

    First of all, I would make sure you are signed into the profile you used to purchase the DLC content. If that doesn't work, I would contact Xbox Support and/or Bungie.
  4. Whitey Black Win User

    say i dont own a dlc for a game I already own

    try Soft Reset xbox one

    Let's try to power cycle your console. Please hold down the power button on the front of the console for approximately 15 seconds until the power light shuts off. Wait about 60 seconds, then power it back on. Be sure you see the green "XBOX ONE" animation loading
    screen when you power it back up. check the add on games

    if this don't help

    The best way to reach Live Support

    here: https://support.xbox.com/contact-us#0

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  5. XBF Chris J Win User

    say i dont own a dlc for a game I already own

    Hello FireMan,

    Thanks for posting here on the Xbox forums. As stated by Legend above, you would need to start by confirming you own this content on the account you are signing into. You can check your order history here :

    Order history


    Bungie support can be found here :
    Bungie Support


    And you can contact Xbox support here :
    Contact Xbox support


    An Xbox support agent would be able to go through your order history for you as well as checking the licenses for all your owned content.

    hope this helps!
  6. Smuroh Win User

    Says i dont own already purchased game.

    Hi Nikestrand,

    Just want to figure out something are you buying the next upgrade or are you expecting it to upgrade automatically because you already have the first version of the game (e.g. Standard upgraded to deluxe)?

    If you are trying to purchase the upgrade and its not working then it might be that the "purchase content" is currently down, but if your expecting it to automatically upgrade then as far as I know that's not possible as they would be two different versions
    of the game set at different prices.
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say i dont own a dlc for a game I already own

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