Saved game won't finish loading.

Hi TheRealDIAZ, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to reset your console?

Please, follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

For more information: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

TY, but it says it needs a saved game to load the Game+ from. If all of my saved info is gone, it won't work and I won't be able to even play the after game version in the regular game which I just beat.

Are you sure my question is understood? I don't want to lose my finished game save(s)!

Doesn't work past main screen, have played and finished before on disc, and I'm trying to go back to round off cheevos. But it freezes on all in game loads. From new game, save game and level select won't play at all

i tried uninstalling and reinstalling the app. this had no effect. i ran the troubleshooter. this had no effect.

here's what happens:

1. i launch the app.

2. it loads, and gives me the page that allows me to select classic, jigsaw jam, or daily challenge.

3. no matter which option i pick, the screen shows the app loading, and before it completes loading i get a black screen, then a white screen with a rotating black loading cirle, then the app crashes.

Win 8, Win 8.1, or Win 10?

Have you performed a full reboot?

Do you have any secondary accounts on your PC that you can try with? (A second Microsoft account)

Do you have a second device you can try the game with on your primary account?