Save games disappear on Lamplighters League?

Sam S.35789 · Oct 6, 2023

Hey, there is something wrong with the save games on Lamplighter League. I played last night til i got to week 10 in the game, quit, and today when I went back it only had saves up to week 7 which is like 2 hours of lost progress. So I played it again, this time to week 9, saved it and then went into the load menu to make sure it had the save game. It did have it, along with autosaves for week 8, and so I quit ot main menu then when I went to the load screen again in the main menu it once again had deleted all the saves after week 7.Lost like 3-4 hours of gameplay on this, please fix. Playing on cloud.

Also I'd like to say support has been awful. Went to Twitter @xboxsupport and they told me to follow them so I could DM them the issue. I did, it was a bot, and at the end they said they an agent would be with me shortly but after 30 minutes and zero messages I gave up. Then I come to this site and have to put in all this info for it to take me to another page (so putting in the info was totally meaningless) where it told me to post on the forums. I get here, and it says to contact the developer and that there is a list of games that would direct me to who to contact. Except that list doesn't even contain this game so it was another waste of time.

So now Im here typing out my problem for the fourth time hoping someone at XB sees this and can pass it along to someone who can do something about it. This is certainly one of the worst customer service experiences ive ever come across. Im going to go buts if I hit submit on this and you make me jump through hoops again or direct me somewhere else and delete everything ive typed.

:)

Kathy A.

Hello Sam S.35789,

Thank you for posting in Microsoft Community.

We're sorry to hear about your experience contacting support. We understand that the concern is about specific game - Lamplighter League save data issues. Thanks for bringing your question to the forums. Our focus here is on helping with a wide variety of Xbox product and service-related issues. Most game-specific issues, like what you are describing here, need to be addressed by the developer or publisher through their sites. Let us help you get to the right place.

To check where you can find the right support of a game, please check the game's Xbox site and look for publisher and developer. For this game: The Lamplighters League -

..

Usually, they have support for this game through the game's site and if that is not available just like this game, you may want to check the game list from both publisher and developer. Here, the game was listed on Harebrained Schemes, so reaching out to them for support will help get a resolution or have this investigated. Link: Games – Harebrained Schemes (harebrained-schemes.com).

To reach out to the game support, please use this link: Contact – Harebrained Schemes (harebrained-schemes.com).

As this is out of scope for us on the Xbox Forums, we are going to close the thread. If you still need assistance with an Xbox product or service, feel free to create a new thread. Thanks again for posting your question, and have a great day!

Sincerely,

Microsoft Community Moderator

Daniel Gill_354

Hi Cesar A, my name is Daniel and I would be happy to help.

Most game-specific issues, like the one you're describing here, need to be fixed by the developer or publisher through their sites. Let us help you get to the right place.

To see where you can find the right support for a game, check the game's Xbox site and search for publisher and developer. For this game:

https://www.xbox.com/games/store/the-lamplighters-league/9n4cpq4r2180

They usually have support for this game through the game site and if it is not available like this game, you may want to check the list of games from both the publisher and the developer. Here, the game was listed on Harebrained Schemes, so contacting them for help will help get a resolution or investigate the issue. Link:

https://harebrained-schemes.com/games/

To contact game support, use this link: https://harebrained-schemes.com/contact/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Information source (Credits): https://answers.microsoft.com/thread/898b4922-4fbf-417c-892f-32a1e4f2a204

I hope this information is useful to you, if you have any other questions let me know.

Best regards,
Daniel.

DJ Lalo G

I also experienced the exact thing I made it to week 10 and saved the next morning I tried playing and it only had week 1 available I enjoy the game alot but it has bugs that need fixing like I'll be in the middle of a match and for no apparent reason it will crash on me and make me start the mission all over but the most important thing here is the saves please fix this I do enjoy playing the game.

Ed Bice

Went through with the repairs, fingers crossed if this keeps Lamplighters from redownloading!

Ed Bice

Unfortunately no, the problem persists. Turned my computer on today to find it trying to download Lamplighters.

Save games disappear on Lamplighters League?