Save Game Sync Assistance

Hello John,

We understand that you have an inquiry in regards to Minecraft failing to sync your user data on your Xbox One console.

The syncing of user data is important in order to properly load your saves for each specific game. If the sync is cancelled, the saves can then become lost.

A way to get the saves to properly sync is to ensure that there are not any network errors when checking the
current network status.

Another recommendation is to try following our Xbox One cloud game saves: FAQ support article for direct assistance with
cloud saves.

Try this and let us know if this works.

Best wishes!

Hello Daniel,

We understand that you're receiving an error code when attempting to sync your game saves upon launching a game on your Xbox One console.

This will concern the current network connection, as game saves while connected to the home network will store within the cloud storage.

We recommend attempting to follow our syncing Xbox One game saves to the cloud error messages support article
for assistance with this directly.

Try this and let us know the results.

Best wishes!

Hi Ailton,

If you want your progress to sync to your Xbox One then turning on the cloud saves on your Xbox 360 and backing up the data is required. Once that is done and after you download the game on your Xbox One, the data syncs from the cloud and creates the same
save data to your Xbox One. Follow this guide for assistance:
https://support.xbox.com/en-US/games/game-setup/cloud-save-games

Here is a FAQ for Xbox Cloud saves:
https://support.xbox.com/en-US/games/game-setup/game-saves-in-the-cloud-faq

Hi Strongholdevour, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Did you reset by keeping your game and apps?

When you open the game, it should sync with the cloud servers automatically.

If for some reason, your saved games were not uploaded, there is no way to recover them.

You can try do force a sync by deleting the local saves (only the local ones), then opening the game, it should sync with everything available on the Cloud servers.

I am sorry.

Hi, Catherine! It is my pleasure to assist you with this today.

As long as you play the games online, the progress of the games will automatically be saved to the cloud or online storage. So even if you delete or clear the local saves, once you sign back in to the account, it will then automatically sync the save or progress of the game. On the other hand, you can also move the games to an external hard drive and will still get the progress of the games.

I hope this helps! Let me know if you need any further assistance.