Save File Disappeared

Discus and support Save File Disappeared in XBoX Games and Apps to solve the problem; I had completed roughly 20% of the first game in the Spyro Trilogy on Xbox One - I just went on to play again and it has taken me back to 5%. All... Discussion in 'XBoX Games and Apps' started by Sammynjm, Nov 30, 2018.

  1. Sammynjm
    Sammynjm Guest

    Save File Disappeared


    I had completed roughly 20% of the first game in the Spyro Trilogy on Xbox One - I just went on to play again and it has taken me back to 5%. All achievements are gone too and I don’t know if this was a game problem or an Xbox problem. I never use Live
    and so now I am worried that my save file is gone forever. Is there anything I can do or does anyone know why this happened?

    :)
     
    Sammynjm, Nov 30, 2018
    #1
  2. Question regarding cloud saves on XBOX ONE.

    ignoring that 45 mintue thing as honestly I don't even notice syncing other then when it is first creating the file the longest it took was roughly 30-45 seconds and that was abnormal most times it pops up saying syncing and disappears right away.

    as said before go to games & apps click start on the title manage game
    on the right hand side it will list all save files for all users on the xbox. its really convienent as I uninstalled a title thinking it removed my save file but I had to reinstall as I wanted to try new dlc and bam save file was there with it
     
    Terrin_marine, Nov 30, 2018
    #2
  3. Batman Arkham Origins game breaking bugs.

    I ran into same problem. My %100 save file disappeared twice because of this. I bought Xbox one just for this game and I'd like to see it fixed.
     
    KaibaBoysMaster, Nov 30, 2018
    #3
  4. Save File Disappeared

    I would like to ask you a question that may or may not help us determine what the issue may be. Is this a disk, or a digital copy? Additionally Do you have more than one profile playing the game? I hope we can help, I had this issue way back on the xbox
    360 with a different...longer game. So I feel your pain.

    Sincerely-
     
    PHOENIXoRISING, Nov 30, 2018
    #4
  5. Sammynjm
    Sammynjm Guest
    It is a disc and I’ve only got one account going. 1 Xbox account and only 1 save file on the game. Do you reckon it’s an Xbox issue? I haven’t lost any save files on any other games. So far..
     
    Sammynjm, Nov 30, 2018
    #5
  6. pawncrackers
    pawncrackers Guest
    Hi there,

    When your console is connected to the internet, and to Xbox Live, any achievements unlocked cannot be removed. If you earned the achievements offline, there may have been some sync issues with your Gamertag and save information. If you have a Gold subscription,
    you will have access to cloud storage, where your game saves will automatically be retrieved and updated, as you play, if you are online.

    My best advice, would be to remove your Gamertag from your console, reboot and re-download it. This will retrieve any non-unlocked achievements and sync user data, when you launch the game.

    More here: Add or Remove a Microsoft Account on Xbox One

    Hope this helps!

    L
     
    pawncrackers, Nov 6, 2018
    #6
  7. pawncrackers Win User

    Save File Disappeared

    Hi there,

    When your console is connected to the internet, and to Xbox Live, any achievements unlocked cannot be removed. If you earned the achievements offline, there may have been some sync issues with your Gamertag and save information. If you have a Gold subscription,
    you will have access to cloud storage, where your game saves will automatically be retrieved and updated, as you play, if you are online.

    My best advice, would be to remove your Gamertag from your console, reboot and re-download it. This will retrieve any non-unlocked achievements and sync user data, when you launch the game.

    More here: https://support.xbox.com/en-GB/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

    Hope this helps!

    L
  8. Sammynjm Win User

    Save File Disappeared

    It is a disc and I’ve only got one account going. 1 Xbox account and only 1 save file on the game. Do you reckon it’s an Xbox issue? I haven’t lost any save files on any other games. So far..
  9. PHOENIXoRISING Win User

    Save File Disappeared

    I had completed roughly 20% of the first game in the Spyro Trilogy on Xbox One - I just went on to play again and it has taken me back to 5%. All achievements are gone too and I don’t know if this was a game problem or an Xbox problem. I never use
    Live and so now I am worried that my save file is gone forever. Is there anything I can do or does anyone know why this happened?
    I would like to ask you a question that may or may not help us determine what the issue may be. Is this a disk, or a digital copy? Additionally Do you have more than one profile playing the game? I hope we can help, I had this issue way back on the xbox
    360 with a different...longer game. So I feel your pain.

    Sincerely-

  10. Dericka Win User

    my save file disappeared....

    Oh, I see. This will sync your profile. Just to make sure, all of the progress in all of your games are missing. Is this correct?
  11. Georges C. Win User

    my save file disappeared....

    Hello, make sure your account is set as main and try to put the console in offline mode, and start the game.

    If after doing this the save is not found and does not load, unfortunately it will not be possible to recover it.
Thema:

Save File Disappeared

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