Sample rate issues with xbox companion app

Hello Jmayo,

Thank you for posting here on the Xbox forums. Did this microphone work on your PC before? Are there any other troubleshooting steps that you have already attempted? For example, have you tried connecting a different microphone? If you have another pc available
by any chance, you could also try testing that mic on the other PC.

So I believe the issue has to do with the sample rate. I have tested a Blue Snowball USB microphone and a Razer Kiyo USB webcam mic and both are fine while using the Xbox Game Bar party chat, and they both can be changed to the sample rate that is suggested (48000 Hz (DVD Quality)

So my conclusion is that either the Xbox Game Bar or Xbox App updated and made it so anything that is connected to my PC that has anything other than the 48000 Hz sample rate sounds like garbage... OR Windows updated and removed that sample rate as a selection for some reason from my audio interfaces. I feel like it is probably the former, but I unfortunately just don't remember what I had the sample rates set to prior to this issue. All I know is I never changed a thing other than updated the app and updated Windows with it's regular updates and it suddenly started having this problem.

Thanks for this, I had same issue appear and changing the sample rate for me worked

YOUR DETAIL FIXED THE ISSUE FOR ME! I CANNOT ELEVATE THIS ABSOLUTELY CRITICAL INFORMATION ENOUGH! Thank you @AlexTede!

For the longest time, I could not understand why when I launch into remote play or a cloud game through the Xbox App on Windows the audio would be distorted, unusably broken. But if I launched a cloud game through a browser, the audio would play fine on the same configuration. I too am using a Logitech G633 headset, although I do not believe the headset is the issue, I think it's likely something with the app. After testing changing the sample rate on the headset through Windows settings that you mentioned here, I was able to resolve the audio issue with the Xbox App.

Here's the steps I followed to workaround the distorted audio issue on Windows 11 (will probably work on Windows 10 as well, just probably different menu UI):

1. Have your headset on and set to the default audio device in Windows and the Xbox App (not sure if this is necessary, but makes sense as a step)
   
2. In the Xbox App, launch remote play or a cloud game and listen to hear if you have the audio issue where it is distorted / broken
   
3. Open the Windows System Sound Settings (Windows key/Start/Search for 'Sound Settings' OR in the system tray select the speaker icon > 'More volume settings'
   
4. Under Output, find the headset in the list and select the arrow to the right of it access its Properties
   
5. Under Output settings in the Format field, select from the dropdown to the right of the Test button, it will list a set of options in the format '16 bit, ##### Hz (X Quality)'
   
6. Change this setting to any other setting
   
7. Listen to hear if the audio issue is resolved
   

What's even stranger is it doesn't seem to matter what sample rate you choose, simply changing the sample rate from what you launched the session as will resolve the audio issue. However changing it back to the sample rate you launched with can cause the issue to return. It doesn't appear linked to the specific sample rate either, as I've tried launching into remote/cloud sessions with different sample rates set and the issue will occur at any setting, and resolve if you switch away from it. A sample rate that had issues one session can be totally fine as a workaround in another session. The issue seems to occur regardless of what sample rate you have applied. Also, after applying this workaround, the audio issue may or may not come back in your next session.

This is a workaround to an issue that appears to be related in the Xbox App or how it is communicating with Windows Sound Settings. Hopefully this information can help the Xbox App team address the issue, and help anyone else who's frustrated with their headset audio not working on PC remote play or cloud gaming.

Hi,

There are various reasons why the microphone from your Logitech G930 headset is not working. There is a possibility that the current firmware of the headset is not compatible with the new Windows Update or the update was not installed successfully. To better
assist you with your concern, please provide us the following information:

• Does the microphone work on other apps?
• What is the exact error message when you are trying to use the microphone on the Xbox App?

In the meantime, we recommend that you install all the critical and important updates by following the steps on this link.