Sample/Bit rate not supported when trying to speak in party chat [PC]

Alcatraxxx · Apr 22, 2020

Hi,

I am trying to use the xbox party chat using my PC to talk with my friends who use xbox in games that do cross play like modern warfare.

When I join I can hear them, but they cannot hear me.

It will give the error complaining that the rate is not at the required level to be usable in the chat, sometimes it won't even give the error but the microphone still will not work.

I am using a Steel Series Siberia 350 headset, it's drivers are up to date. The headset works with every other app I've used it on, including camera, discord, steam chat, and in game chat for any games I play.

All other microphones, including the laptop's microphone (Alienware 17 laptop) are disabled, and the steel series is default. The sample rate for it is 2 channel, 16 bit, 48000 Hz (DVD Quality).

If it matters, sound is disabled by default unless the headset is plugged in, which has the sample rate for the sound at 16 bit, 48000 Hz (DVD Quality).

There are no updates available on the laptop's system, including Alienware updates.

I have restarted the computer.

I have uninstalled the xbox apps and reinstalled them.

Is there something else I can do to make this work?

:)

Alcatraxxx

This is the most Microsoft thing ever. Not even the decency to respond with "just restart your computer lol" or something from the moderators.

Add uninstalled drivers and installed windows default drivers to the list as well.

JW52

I have the same problem. all of my notifications show up on my xbox, but none on my pc. I use the xbox app for party chat while i stream so i can use my stream mic. it is annoying to get an invite then have to find that person in the xbox app and join
or send a party invite to them so i can connect on my pc. Also I use voicemeeter banana to set all my volumes and when it open the windows 10 party chat says that my mics sample rate is not supported, but when i close down voicemeeter it has no issue. all
my audio sample rates are 44.1 hz.

ArminatorX

The Steelseries Siberia 350 is an USB headset, which means, it has it's own built in "soundcard" so to speak.

If that soundcard samples the microphone in a sampling rate that is not supported, you will need to check if the headset can be configured for a different sampling rate.

For that however, you will need to
contact the Steelseries support.

LF Online

I have the same issue, all sample rates I try to use do not change anything when I join a party and the error still persists.

Mattickus

So I believe the issue has to do with the sample rate. I have tested a Blue Snowball USB microphone and a Razer Kiyo USB webcam mic and both are fine while using the Xbox Game Bar party chat, and they both can be changed to the sample rate that is suggested (48000 Hz (DVD Quality)

So my conclusion is that either the Xbox Game Bar or Xbox App updated and made it so anything that is connected to my PC that has anything other than the 48000 Hz sample rate sounds like garbage... OR Windows updated and removed that sample rate as a selection for some reason from my audio interfaces. I feel like it is probably the former, but I unfortunately just don't remember what I had the sample rates set to prior to this issue. All I know is I never changed a thing other than updated the app and updated Windows with it's regular updates and it suddenly started having this problem.

Sample/Bit rate not supported when trying to speak in party chat [PC]