Saldo pendiente[Outstanding balance]

no hice nada y ahora aparece mi saldo como si ya lo hubiera pagado tenia MXN$350.50 Y ahora me sale mi saldo de MXN$72.50 osea que ya me cobraron por que tambien devia game pass y gold y si restamos dos veces 139 a
350.50 sale el saldo que tengo ahora mismo pero me sigue diciendo que debo por favor ayudenme

[Translation - I did not do anything and now my balance appears as if I had already paid it
had MXN $ 350.50 And now I get my balance of MXN $ 72.50 I mean they already charged me because they also deviated game pass and gold and if we subtract twice 139 to 350.50 the balance comes out that I have it right now but it keeps telling me that I should
please help me]

:)