Sad face showing on install/play button

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

The sad face on the install/play button in Sea of Thieves 2023 Edition indicates that there is an issue preventing the game from launching. Since you changed your gamertag, it's possible that the game is having trouble recognizing your account.

Here are a few steps you can try to troubleshoot the issue:

Make sure you are signed in to the correct Xbox account associated with your Game Pass subscription.

Check for any available updates for the game and your Xbox app, and install them if needed.

Try resetting the Xbox app by going to Settings > Apps > Xbox > Advanced options > Reset.

Uninstall and reinstall the game. To do this, go to Start menu > Settings > Apps > Sea of Thieves 2023 Edition > Uninstall.

Hi Manuela!

Windows 10

Just the sad face, no other error code or anything.

I just installed the XBOX app today so it should be updated.

Checked Windows Update, all good.

I'll try the other alternatives you mentioned tomorrow.

Thanks!

Hi Roberto, this is Manuela!. I'm an Independent Advisor ready to assist you with this

But before that please tell me:

Are you on Windows 10 or 11?
Besides the sad face, do you receive an error code or is just the sad face?
Do you know if your system or any app related to Xbox received an update recently?

If maybe you don't know if your PC and apps are up to date, please first try to update everything

You can check for windows updates via PC Settings > Update & Security > Windows update
And you can check for app updates opening the Microsoft store

If everything is up to date or if even after updating everything the same problem occurs, please try each possible solution below:

1. Open task manager and go to the startup tab, once there click "disable" on each app listed there
After that Restart the PC and see if the problem is solved

2. Do a clean boot in your Windows PC. For that please follow this article
https://support.microsoft.com/topic/how-to-perf...

Hi again Roberto :blush:
Let me know the results once you're able to try the possible solutions above

I'll be waiting for your feedback

I do not think so I have no updates

And I tried it didn't work