Ryse Gold Promotion

I signed up for xbox gold at the start of the year and have yet to receive the code for my game. There has been an ad about it floating around when I click nothing.

:)

 

The promotion of free RYSE in 12 months Xbox Gold subscription.

The promotion of free RYSE in 12 months Xbox Gold subscription.

 

Bought gold via a "Go Gold: Get Ryse Legendary Edition Free" promotion, but never received Ryse

Hello!

Bought a Gold subscription via a promotion on my Xbox One that said "Go Gold and get Ryse Legendary Edition for Free." The purchase was September 13th, and have yet to recieve Ryse. Wondering how/when I can expect this by? Gamertag is .

 

Hey there, Manchild of PV! We are unable to verify that you have purchased Gold at the beginning of last month. Are you able to confirm that for us with the date and a screenshot from
commerce.microsoft.com, please? We'll be able to continue from there.

 

Looking back on my history I did the free month trial set to renew monthly plan. Sorry about that.

 

Hey there Manchild of PV!

Thanks for clarifying! Unfortunately since you did not purchase an Xbox Live Gold membership through the promotion page on your console, you will not qualify for this offer. Sorry for any inconveniences that this may have caused, keep an eye out for
future promotions at news.xbox.com.