Running out of Xbox Game DVR storage, suggestions to manage with Windows app

Hi Sam,

Issues with Game DVR on Xbox app may be due to various reasons. It is possible that the update was incompletely installed or corrupted.

To resolve your concern, here are some solutions that you can perform on the computer:

Solution 1. Run the Windows App Troubleshooter to troubleshoot issues with apps on your computer.

You can go to this
link and click the Run troubleshooter button to run the Windows App Troubleshooter.

Solution 2. Check new updates for your apps in Windows Store by following the steps on this

link.

Solution 3. Check your Game DVR settings.

1. Launch the Xbox app, and then select Settings.
2. Go to Game DVR tab and make sure that Record game clips and screenshots using Game DVR is set to On.

If the same issue occurs after performing the basic solutions above, you can go to this

link and perform the steps provided to resolve the issue.

Should you need further assistance, let us know.

Thank you for these information. To troubleshoot these issues with your Xbox app and Game DVR, we would suggest you try the following methods below:

Method 1: Here are steps on how to clear the cache and reset Microsoft Store on Windows 10.

1. Close Windows Store app, if it’s running.



2. In the Start menu search box, type WSReset (Windows Store Reset) to see Wsreset in the search results.



3. Right-click on WSReset and then click Run as administrator option. Click Yes button when you see the User Account Confirmation box.



NOTE: If the WSReset utility is not appearing in the search result, you can launch the same from the System32 folder (Windows\System32). To open WSReset tool from System32 folder, please navigate to the drive where Windows 10 is installed (usually “C”),
open up Windows folder, and open up System32 folder. Here, you can find WSReset.exe file. Right-click on it and then click Run as administrator option.



4. The Store app should now automatically launch along with the Command Prompt. The Command Prompt window will automatically disappear after a couple of seconds.

Method 2: To resolve DVR issues, you may refer to the article to
troubleshoot Game DVR on windows 10.

Don't forget to let us know how it turns out.

Hi Sam,

Issues with Game DVR on Xbox app may be due to various reasons. It is possible that the update was incompletely installed or corrupted.

To resolve your concern, here are some solutions that you can perform on the computer:

Solution 1. Run the Windows App Troubleshooter to troubleshoot issues with apps on your computer.

You can go to this
link and click the Run troubleshooter button to run the Windows App Troubleshooter.

Solution 2. Check new updates for your apps in Windows Store by following the steps on this

link.

Solution 3. Check your Game DVR settings.

1. Launch the Xbox app, and then select Settings.
2. Go to Game DVR tab and make sure that Record game clips and screenshots using Game DVR is set to On.

If the same issue occurs after performing the basic solutions above, you can go to this

link and perform the steps provided to resolve the issue.

Should you need further assistance, let us know.

Thanks for your reply, I'm still having issues after trying all possible fixes including your suggested ideas.

I spoke to a tech team agent and after deleting the app using PowerShell and testing both the Windows 10 Xbox App and Beta version the issue still persists.

We tried several other fixes but to no avail, this exclusively an issue with the Xbox in Game DVR recording when recording commentary using a microphone, the audio quality on the microphone is of a poor quality when playing back the recording. I tested several
microphones but the poor quality still exists. The in-game audio recording is fine.

This is not an issue with hardware my side. When I used other recording software such as Microsoft Voice Recorder the audio quality is perfect, as it was before the Windows 10 Xbox One App update last week. I've also tried two different computers and I'm
having the same issue. Any more suggestions would be greatly appreciated.

Kind Regards,

Sam

Hi,

Outdated version of the Xbox app, availability of updates for your Windows 10 computer, and the time frame of the recorded game clips are possible reasons why you're encountering this issue. To clarify your concern, may we know if you encounter the same
issue when sharing game clips with other games?

We suggest running the Windows apps troubleshooter provided on this
link. This can help resolve issues regarding applications downloaded from the Windows Store.

The current version of the Xbox app is 19.21.23005.00000. Refer to this

link for the steps on how to verify that you have the latest version of the Xbox app on Windows 10.

You may also visit this
link for more information regarding editing and sharing game clips with Game DVR in the Xbox app on Windows 10.

Keep us posted with the outcome. We'd be glad to further assist you.

Hi,

There are several reasons why Game DVR will crash on a certain time. To isolate the problem with Game DVR, here is the link on
how to download and use the Apps Troubleshooter.

Don't forget to let us know how it turns out.